Hi, I’m
BRENDA SANCHEZ
Silver Spring,MD
Summary
Dynamic professional with strong leadership and exceptional communication skills, experienced as a Hostess Trainer at NARA-YA. Successfully enhanced customer satisfaction and team efficiency through effective training and collaboration. Proven ability to manage high-pressure situations while maintaining professionalism and guest relations in fast-paced environments. Adaptable and dedicated to fostering positive experiences.
Overview
7
years of professional experience
Work History
NARA-YA
Hostess Trainer
09.2021 - Current
Job overview
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
VASCULAR & INTERVENTIONAL CARDIOLOGY
Receptionist Administrator
08.2022 - 10.2024
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Implemented new email management system to streamline correspondence and response times.
Education
Montgomery CollegeRockville, MD
Master of Arts from Accounting And Finance
06-2026
MONTGOMER BLAIR HIGH SCHOOL 51 UNIVERSITY BLVD E SILVER SPRIING MD 20901
High School Diploma
06-2017
Skills
- Exceptional communication
- Guest relations
- Adaptability and flexibility
- Professionalism
- High volume dining
- Strong leadership
- Teamwork
- Multitasking
Languages
Spanish
Full Professional
Timeline
Receptionist Administrator
VASCULAR & INTERVENTIONAL CARDIOLOGY
08.2022 - 10.2024
Hostess Trainer
NARA-YA
09.2021 - Current
Montgomery College
Master of Arts from Accounting And Finance
MONTGOMER BLAIR HIGH SCHOOL
High School Diploma
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