A'Caila Richard-Jackson
San Diego,CA
Summary
Compassionate and detail-oriented graduate student pursuing a master’s in Counseling Psychology, skilled in crisis intervention and active listening. Proven experience as a communications liaison for a nonprofit, effectively advocating for suicide prevention awareness and enhancing outreach initiatives. Expertise in fostering supportive environments, validated by hands-on roles as a notary and live scan operator. Committed to advancing mental health advocacy and cultural competence, with specialized coursework in Clinical Assessment and Therapeutic Skills.
Overview
6
6
years of professional experience
Work History
Notary Public & Live Scan Specialist
A-List Services LLC (Owner)
San Diego, CA
03.2024 - Current
- Provided a safe and confidential space for clients, facilitating trust and open communication.
- Assisted individuals who expressed personal concerns, demonstrating active listening, and empathy.
- Maintained accurate documentation while ensuring a professional and compassionate client experience.
- Maintained records of all notarial acts performed.
- Reviewed all signed documentation before submitting it to relevant authorities.
- Educated customers about the process and requirements for notarization and live-scan fingerprinting with patience and clarity.
- Performed accounting or financial analysis.
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
- Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
- Created and maintained records of notarized items in paper and electronic forms.
- Maintained accurate documentation while ensuring a professional and compassionate client experience.
- Built strong client relationships through consistent reliability and support.
Order Conversion Analyst & Trainer
Omni Cheer
San Diego, CA
06.2019 - 09.2023
- Provided coaching and guidance to new hires, enhancing their communication and problem-solving skills.
- Assisted clients in making informed purchasing decisions by assessing their needs and preferences.
- Utilized active listening to address customer concerns, de-escalating conflicts and ensuring a positive resolution.
- Trained employees on best practices for customer engagement, fostering a supportive and empathetic environment.
- Collaborated with team members to improve service strategies, emphasizing attention to detail and client satisfaction.
- Developed training materials to enhance new hire onboarding and skill development.
Education
Master of Arts - Counseling Psychology
National University
San Diego11-2026
Bachelor of Arts - Communication
San Diego State University
San Diego, CA05-2018
Skills
- Active Listening and Empathy
- Problem-solving and attention to detail
- Client advocacy and cultural competence
- Document evaluations
- Therapeutic Communication and Counseling Techniques
References
References available upon request.
Timeline
Notary Public & Live Scan Specialist
A-List Services LLC (Owner)
03.2024 - Current
Order Conversion Analyst & Trainer
Omni Cheer
06.2019 - 09.2023
Master of Arts - Counseling Psychology
National University
Bachelor of Arts - Communication
San Diego State University
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