Acame Ridley
Midlothian,TX
Summary
PROFESSIONAL SUMMARY
Detail-oriented business professional with extensive experience in financial services, dealer operations, customer account management, and regulatory compliance. Proven ability to analyze complex information, investigate discrepancies, maintain confidential records, and ensure adherence to company policies and regulatory requirements. Recognized for strong analytical thinking, sound judgment, attention to detail, and the ability to work effectively in fast-paced, highly regulated environments. Seeking to leverage transferable skills into an Anti-Money Laundering (AML) and Compliance position.
Overview
17
17
years of professional experience
Work History
Dealer Quality Specialist/In-Line QC
Santander Consumer USA
Dallas-Fort Worth, TX
01.2016 - Current
- Reviewed dealer accounts to ensure compliance with company policies and regulatory requirements.
- Conducted audits, research and resolved account discrepancies while maintaining detailed documentation.
- Analyzed account activity and identified exceptions requiring additional review.
- Collaborated with internal departments to mitigate operational and compliance risks.
- Maintained accurate records supporting audits and internal quality standards.
- Ensured confidential handling of sensitive customer and financial information.
- Assisted with process improvements that increased operational efficiency and compliance accuracy.
Remarketing Specialist
Ally Financial
Dallas-Fort Worth, TX
11.2013 - 12.2014
- Manage the remarketing and resale of repossessed, off-lease, and trade-in assets.
- Coordinate transportation, inspections, reconditioning, and auction scheduling.
- Analyze market trends and pricing to maximize resale value.
- Develop and maintain relationships with auctions, dealers, wholesalers, and vendors.
- Monitor inventory and sales performance to ensure timely asset disposition.
- Prepare and maintain accurate documentation, reports, and sales records.
- Ensure compliance with company policies, state and federal regulations, and industry standards.
- Resolve issues related to titles, liens, documentation, and asset transfers.
- Track key performance metrics and recommend process improvements.
- Collaborate with internal departments, including collections, finance, operations, and customer service.
Funding Specialist
GM Financial/AmeriCredit
Arlington, TX
10.2009 - 11.2013
- Review loan documents for completeness, accuracy, and compliance.
- Verify that all funding conditions and stipulations have been satisfied.
- Ensure loan packages comply with company policies, investor guidelines, and applicable federal and state regulations.
- Coordinate with dealers, title companies, financial institutions, and internal departments to resolve documentation issues.
- Authorize and process loan funding within established service level agreements.
- Maintain accurate records and documentation for funded loans.
- Identify discrepancies or potential fraud and escalate concerns when necessary.
- Provide exceptional customer service while responding to funding inquiries.
- Meet daily productivity, quality, and accuracy goals.
Education
Bachelor of Science - Business Administration
Northwood University
Cedar Hill, TX05.2009
Skills
- Documentation review
- Fraud
- Credit
- Word
- Excel
- Team lead
- Loan origination
- Quality control
- Conflict management
- Microsoft word
Additional Information
- PROFESSIONAL STRENGTHS
- Strong analytical and investigative skills
- Excellent written and verbal communication
- High level of integrity and confidentiality
- Ability to identify patterns, trends, and potential risks
- Detail-oriented with exceptional organizational skills
- Ability to prioritize multiple deadlines in a regulated environment
- Team player with strong independent decision-making abilities.
- TECHNICAL SKILLS
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Data Entry & Analysis
- Electronic Documentation Systems
- CRM & Financial Systems
Timeline
Dealer Quality Specialist/In-Line QC
Santander Consumer USA
01.2016 - Current
Remarketing Specialist
Ally Financial
11.2013 - 12.2014
Funding Specialist
GM Financial/AmeriCredit
10.2009 - 11.2013
Bachelor of Science - Business Administration
Northwood University