Microsoft
Angelene Lamar
Customer Service Specialist
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strategic professional with strong negotiation skills and dedicated to staying up-to-date with new market trends, willingness to take on added responsibilities to meet team goals, and utilizing interpersonal skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Dealer Underwriting Specialist
Sunnova Energy Corp.
1 2023 - Current
- Analyzed credit, income, compliance, title documents, and during underwriting process
- Documented underwriting decisions and provided evidence of compliance with applicable regulations
- Collaborated with other professionals to develop innovative underwriting solutions
- Determined and documented loan conditions and communicated requirements and decisions
- Supported review and acceptance or denial of new or renewal business
- Attended training to stay up to date with new products and service offerings
- Made inbound and outbound calls to assist with questions, concerns or problems
Administrative Assistant Intern
Amazon
08.2020 - 07.2022
- Supported departmental projects, ensuring deadlines were met and objectives achieved
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations
- Assisted in budget preparation, tracking expenses, and generating financial reports for management review
- Ensured timely completion of tasks by prioritizing workload according to urgency and importance
- Facilitated seamless onboarding process for new employees by preparing training materials and coordinating orientation sessions
IT Intern
Central State University
09.2019 - 05.2020
- Supported IT department in handling technology rollout and maintenance
- Provided technical support, resolving IT issues to maximize productivity for team members
- Documented IT procedures and best practices, creating valuable knowledge base for current and future team members
- Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition
- Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels
Education
Bachelor of Arts - Mass Communication
Central State University
Wilberforce, OH 05.2017 - 05.2022
Skills
Documentation Review
Portfolio Management
Credit analysis
Analyzing data
Computer Skills
Microsoft Office
Data Collection
Renewing policies
Teamwork and Collaboration
Problem-Solving
Multitasking
Excellent Communication
Software
Salesforce
Okta
Photoshop
Timeline
Administrative Assistant Intern
Amazon
08.2020 - 07.2022
IT Intern
Central State University
09.2019 - 05.2020
Bachelor of Arts - Mass Communication
Central State University
05.2017 - 05.2022
Dealer Underwriting Specialist
Sunnova Energy Corp.
1 2023 - Current