Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Angelene Lamar

Customer Service Specialist
Houston,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strategic professional with strong negotiation skills and dedicated to staying up-to-date with new market trends, willingness to take on added responsibilities to meet team goals, and utilizing interpersonal skills.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Dealer Underwriting Specialist

Sunnova Energy Corp.
1 2023 - Current
  • Analyzed credit, income, compliance, title documents, and during underwriting process
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations
  • Collaborated with other professionals to develop innovative underwriting solutions
  • Determined and documented loan conditions and communicated requirements and decisions
  • Supported review and acceptance or denial of new or renewal business
  • Attended training to stay up to date with new products and service offerings
  • Made inbound and outbound calls to assist with questions, concerns or problems

Administrative Assistant Intern

Amazon
08.2020 - 07.2022
  • Supported departmental projects, ensuring deadlines were met and objectives achieved
  • Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations
  • Assisted in budget preparation, tracking expenses, and generating financial reports for management review
  • Ensured timely completion of tasks by prioritizing workload according to urgency and importance
  • Facilitated seamless onboarding process for new employees by preparing training materials and coordinating orientation sessions

IT Intern

Central State University
09.2019 - 05.2020
  • Supported IT department in handling technology rollout and maintenance
  • Provided technical support, resolving IT issues to maximize productivity for team members
  • Documented IT procedures and best practices, creating valuable knowledge base for current and future team members
  • Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition
  • Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels

Education

Bachelor of Arts - Mass Communication

Central State University
Wilberforce, OH
05.2017 - 05.2022

Skills

Documentation Review

Portfolio Management

Credit analysis

Analyzing data

Computer Skills

Microsoft Office

Data Collection

Renewing policies

Teamwork and Collaboration

Problem-Solving

Multitasking

Excellent Communication

Software

Microsoft

Salesforce

Okta

Photoshop

Timeline

Administrative Assistant Intern

Amazon
08.2020 - 07.2022

IT Intern

Central State University
09.2019 - 05.2020

Bachelor of Arts - Mass Communication

Central State University
05.2017 - 05.2022

Dealer Underwriting Specialist

Sunnova Energy Corp.
1 2023 - Current
Angelene LamarCustomer Service Specialist