LuAnn Bray

Provided exceptional customer service when addressing inquiries or concerns from policyholders or prospective clients regarding coverage details or application status updates.

• Conducted thorough document reviews to verify the accuracy of applicant information and identify potential risks.
• Improved customer satisfaction with prompt response times and accurate policy documentation.
• Provided internal support to underwriters & territory managers regarding coverages & endorsements on policies in question.
• Managed daily policy renewals, maintaining strong client relationships through effective communication.
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices for underwriting support specialists.
• Provided training and mentorship to new team members, contributing to their professional growth and overall team success.
• Ensured timely completion of underwriting tasks by effectively managing workload and meeting strict deadlines.

• Maintained up-to-date knowledge on industry regulations, ensuring compliance in all underwriting activities.
• Improved customer satisfaction with prompt response times and accurate policy documentation.
• Assisted in the development of improved underwriting guidelines, resulting in increased consistency and accuracy.
• Provided training and mentorship to new team members, contributing to their professional growth and overall team success.
• Provided exceptional customer service when addressing inquiries or concerns from policyholders or prospective clients regarding coverage details or application status updates.
• Supported underwriters in risk assessment, leading to improved decision-making and reduced financial loss.
• Managed daily policy renewals, maintaining strong client relationships through effective communication.