Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Accacia Breveard

Tallahassee

Summary

I seek a career where I can utilize the knowledge and skills I have to succeed.

As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for a strong focus on team collaboration and achieving positive outcomes. I am reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Virtual Administrative Assistant

Self Employed
06.2020 - Current
  • Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
  • Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
  • Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
  • Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
  • Increased productivity by providing timely administrative support to multiple project teams simultaneously.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.

Customer Care Agent

Global Response
09.2021 - 01.2023
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.
  • Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
  • Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
  • Reduced response times by implementing effective organizational strategies in managing inquiries.
  • Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Managed high call volume while maintaining exceptional service quality for all customers.
  • Participated in regular team meetings designed to evaluate current processes, share ideas for improvement, and celebrate successes achieved within the department.
  • Conducted regular quality assessments, ensuring consistent adherence to company standards of excellence in customer care.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Assistant Manager

Dunkin'
05.2018 - 05.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate of Science - Early Childhood Education

Tallahassee State College
Tallahassee, FL
12.2026

Skills

  • Call center experience
  • Verbal and written communication
  • Microsoft office
  • Data entry
  • Live chat support
  • Customer service
  • Active listening
  • Phone etiquette
  • Technical troubleshooting
  • Quality assurance
  • Punctuality and reliability
  • Computer skills
  • Understanding customer needs
  • Multi-line phone systems

Accomplishments

  • Supervised a team of 4 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Customer Care Agent

Global Response
09.2021 - 01.2023

Virtual Administrative Assistant

Self Employed
06.2020 - Current

Assistant Manager

Dunkin'
05.2018 - 05.2020

Associate of Science - Early Childhood Education

Tallahassee State College

Similar Profiles

CREATE PROFILE
Accacia Breveard