Summary
Overview
Work History
Education
Skills
Websites
Timeline
Section name
Ace Award 2024
Generic

Ace Gregg

Lakeland

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

Customer Service Internet Agent IV

GEICO
06.2014 - Current
  • Full time chat agent handling multiple chats and multiple emails at a time.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on insurance.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

Customer Service Phone Agent

GEICO
06.2014 - Current
  • Answered incoming phone calls to assist customers with policy requests and general understanding of billing and coverage.
  • Participated in ongoing training programs, staying up-to-date on company policies and offerings.
  • Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving queries in a timely manner.
  • Reduced call wait times by effectively prioritizing calls and multitasking during peak hours.

Education

Certificate of Technical Studies - Medical Work

Learey Technical School
Tampa
06-1998

Skills

  • Customer Service Phone, Chat, Email
  • 20-44 Insurance License
  • Coaching
  • Organization of multiple job functions
  • Problem-solving skills
  • Positive attitude
  • Relationship building
  • Organizational skills
  • Goal-oriented mindset
  • Clear communication
  • Customer complaint resolution
  • Documenting information

Websites

Timeline

Customer Service Internet Agent IV

GEICO
06.2014 - Current

Customer Service Phone Agent

GEICO
06.2014 - Current

Certificate of Technical Studies - Medical Work

Learey Technical School

Section name

I love seeing people succeed. I feel that gaining the knowledge to reach your goals and beyond is one of things that makes life better for everyone.

Ace Award 2024

Ace Award 2024

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