Ace Phommaxahane
Denver,CO
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Data Center Technician
Flexential
07.2019 - Current
- Rack and stack. Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Layer 1 Troubleshooting/Testing.
- Customer Service. As the Team Lead, I am mostly handling customer facing situations.
- Experienced with Service Now ticketing system.
- Moderate experience with office applications, such as Word, Excel, etc...
Restaurant Manager
Vina Pho & Grill
05.2017 - 02.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Skills
- Operating systems
- Structured cabling
- Security protocols
- Maintenance and repairs
- Performance optimization
- Hardware diagnostics
- Hardware maintenance
Timeline
Data Center Technician
Flexential
07.2019 - Current
Restaurant Manager
Vina Pho & Grill
05.2017 - 02.2019
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