Summary
Overview
Work History
Education
Skills
Currently Focusing on Comptia Cert
Timeline
Generic

Ace Villanueva

Long Beach,CA

Summary

Hardworking and motivated individual with strong organizational skills, eager to secure an entry-level IT position. Demonstrates strong analytical, communication, and teamwork abilities, with a proven capacity to quickly adapt to new environments. Committed to contributing to team success while continuing to learn and grow professionally, always bringing a positive attitude and a dedication to continuous improvement.

Overview

9
9
years of professional experience

Work History

Air Cargo Handler / Lead

Mercury Air Cargo
02.2021 - Current
  • Maintained accurate records of incoming and outgoing shipments, ensuring smooth operations in the cargo area.
  • Built strong relationships with airline representatives through clear communication and professional conduct during joint activities such as cargo transfers between carriers.
  • Contributed to high customer satisfaction levels by accurately handling delicate and time-sensitive cargo with care.
  • Helped train new employees in safe practices and warehouse procedures.
  • Create and review report's, file and retrieve documents on both computer and manual copies
  • Emailing and Contacting multiple vendors to maintain service and reduce cost such as Fedex, DHL and other Shipping airline companies.

Assistant Restaurant Manager

Tux & Chucks
08.2018 - 01.2020
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Trouble shoot Pos systems, set CCTV, configure wifi networks, and setting up store printers.
  • Managed team of up to 5 restaurant staff, maintaining exceptional customer service and quality standards.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.

Metal/Veneer Dental Caster

Glidewell Dental Lab
02.2016 - 06.2018
  • Managed multiple projects at once, prioritizing tasks and meeting tight deadlines and quality standards.
  • Collaborated with engineering teams to develop new casting processes for complex product designs.
  • Carried out failure analysis, identified root causes, and implemented corrective actions to prevent future issues in casting operations.
  • Coordinated cross-functional teams in order to meet project deadlines without compromising on quality standards.

Education

High School Diploma -

Cabrillo High School
Long Beach

Long Beach City College
Long Beach, CA

Skills

    Problem-solving abilities

    Critical Thinking

    Issue and Resolution Tracking

    General computer hardware / software knowledge

    Multitasking Abilities

    Customer Service

    User Support

    Reliability

    Adaptability

    Teamwork and Collaboration

    Mac / windows systems

    Device Installation

Currently Focusing on Comptia Cert

Currently enrolled in a CompTIA certification course, actively developing foundational IT knowledge and technical skills to further enhance my ability to provide effective support in IT and help desk roles

Timeline

Air Cargo Handler / Lead

Mercury Air Cargo
02.2021 - Current

Assistant Restaurant Manager

Tux & Chucks
08.2018 - 01.2020

Metal/Veneer Dental Caster

Glidewell Dental Lab
02.2016 - 06.2018

High School Diploma -

Cabrillo High School

Long Beach City College

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Ace Villanueva