Nola Justice
Lexington,KY
Summary
Customer focused hands-on manufacturing expert with 20+ years of experience. Ability to problem solve complex issues with tactical and quality focused mindset. Self-motivated, brings high level of computer literacy. Attention to detail, organizational and adaptable to new or changing circumstances. Reliable, attentive to customer needs, team player works well independently and within team setting.
Overview
27
27
years of professional experience
Work History
Air Cargo Agent
AirFrance - WFS
Chicago, IL
01.2024 - Current
- Received, reviewed and processed high volume import and export transactions for customers. Booked, billed and clarified processing data through ICARGOSYSTEM while obtaining consular and government agency releases.
- Ensured Hazardous material shipments were properly checked and processed according to IATA and CFR regulations.
- Work closely with sales, account managers and sales office to respond expeditiously to customers' needs.
- Check shipments in the warehouse as needed to ensure that all shipping documents correspond to actual shipment.
- Complete all inbound moves this includes IT and Permits To Transfers
- Process Bill Of Landing
- Interacting with US Customs
- Quoted prices and terms, while preparing sales contracts for customer orders
- Ability to handle stress of a fast pace 8-hour shift
Customer Service Account Executive
Dockside Express Freight LLC
Lexington, KY
04.2022 - 01.2024
- Performed data entry and bookkeeping tasks, including the reconciliation of accounts receivable and payable.
- Established strong customer relationships while executing strategies to increase profit
- Oversaw the efficient handling of orders from start to finish by logging, reviewing and processing.
- Generated Work Order documents, Bill Of Landing, Rate Cons and Funding Sheets.
- Maintained excellent customer satisfaction levels by promptly addressing inquiries, investigating concerns, and fulfilling special requests.
- Collaborated cross-functionally with Customer Operations, Broker, and Freight carriers to ensure timely customer deliveries.
- Maintained effective shipment tracking and tracing processes, consistently updating internal and external customers on status.
- Accurately processed transactions in a timely manner.
- Audited carriers ELD accounts to ensure accuracy.
Quality Control/ Supplier Management/Production Worker
Toyota Motor Manufacturing
Georgetown, KY
04.1997 - 04.2022
- Unified suppliers and the manufacturing facility by being liaison for communication and logistics.
- Delegated responsibilities for supplying 3rd party sort team with standard work, sort and rework non-compliant material and parts.
- Collaborated with cross functional teams to conduct investigations on completed vehicles, identifying underlying reasons for non-conformances and implementing appropriate countermeasures.
- Conducted routine audits of standard work.
- Confirmed over 200 various high rank functional checks per vehicle to ensure vehicles performance.
- Utilized advanced performance equipment to successfully calibrate NHTSA's mandatory regulations.
- Oversaw logistics for importing and exporting parts from foreign countries through a Foreign Trade Zone.
- Certified to use a large range of equipment including, hoists, pallet jacks, forklifts, airguns, and tools used in Toyota's robotic operations in the Bodyweld Production Process.
- Monitored equipment operations to detect and address malfunctions, ensuring the production of quality products.
- Prepared over 500 engines daily for hot testing, actively listening for malfunctions to achieve a margin of error below .01%.
- Assembled fit and finish components and parts for accurate final assembly.
Education
High School Diploma -
Henry Clay High School
Lexington, KY05-1994
Skills
- Customer Service
- Client coordination
- Regulatory Compliance
- Continuous Improvement
- Microsoft Teams
- Kronos
- UGK
- Cisco
- Outlook
- Toyota Production System
- 2D Part Anzlysis
- Kaizen
- SAP/ERP Applications
- Material Shipping
- Part Logistics
- Foreign Trade Zone
- Bill Of Landing/ BOL Scrap Part Management
- Problem-solving abilities
Timeline
Air Cargo Agent
AirFrance - WFS
01.2024 - Current
Customer Service Account Executive
Dockside Express Freight LLC
04.2022 - 01.2024
Quality Control/ Supplier Management/Production Worker
Toyota Motor Manufacturing
04.1997 - 04.2022
High School Diploma -
Henry Clay High School
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