Acelia Lavall

• Oversee daily healthcare and residential operations supporting individuals with intellectual and developmental disabilities.
• Coordinate services with families, guardians, healthcare providers, case managers, and community partners.
• Maintain accurate documentation, service records, incident reports, and compliance-related materials.
• Monitor quality standards, regulatory requirements, and person-centered care practices.
• Manage staffing operations, scheduling, performance coaching, and team development.
• Ensure confidentiality and compliance with HIPAA and organizational policies.
• Review client needs and collaborate with multidisciplinary teams to support positive outcomes.

• Supported members with complex healthcare benefit questions involving medical, pharmacy, behavioral health, claims, and coverage concerns.
• Educated members on benefit plans, eligibility, healthcare resources, and available services.
• Coordinated with providers, facilities, and internal departments to resolve billing, authorization, and coverage issues.
• Researched claims concerns and assisted with timely resolution of member inquiries.
• Documented member interactions accurately while maintaining HIPAA compliance and quality standards.
• Delivered compassionate customer service while managing high-volume healthcare requests.

• Assisted teachers in classroom management and student engagement activities.
• Supported individualized learning plans for students with diverse needs.
• Prepared instructional materials and resources for various lesson plans.
• Maintained detailed documentation and collaborated with education teams.
• Provided a safe and supportive environment while adapting to changing needs.

• Assisted clients in developing independent living plans tailored to their needs.
• Coordinated support services to enhance client access to community resources.
• Conducted regular assessments to evaluate client progress and needs.

● Assisted individuals with daily living skills, healthcare needs, budgeting, and community resources.

● Maintained accurate client documentation and service records.

• Facilitated support for individuals with behavioral and mental health needs, enhancing their overall well-being.
• Developed and tracked individualized support plans, ensuring alignment with client goals and monitoring progress.
• Coordinated crisis prevention strategies, safety planning, and daily care assistance to promote stability and safety.