Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Shona Reis

Shona Reis

North Vernon,Indiana

Summary

Dedicated candidate pursuing role that allows application of developed skills alongside acquisition of new ones, focused on providing exceptional quality and excellence in every task.

Overview

25
25
years of professional experience
2
2
Certifications

Work History

Sales Consultant

Scentsy Wickless Candles
North Vernon , IN
09.2017 - Current
  • Developed relationships with clients to understand their needs and preferences.
  • Conducted product demonstrations to showcase features and benefits effectively.
  • Collaborated with marketing teams to align sales strategies and promotional campaigns.
  • Analyzed market trends to identify new sales opportunities and customer segments.
  • Provided training and support to junior sales staff on best practices and techniques.
  • Managed customer inquiries, ensuring timely responses and satisfaction levels remained high.
  • Analyzed customer needs and identified solutions to meet their requirements.
  • Worked with fellow sales team members to achieve group targets.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Performed cold calls to prospective customers to introduce company offerings.
  • Listened to customers to understand needs and refer to optimal services.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Secured new customer accounts to expand the client base and drive sales growth. through consistent combination of perseverance, dedicated cold calling, and exceptional service.
  • Created customized presentations for potential customers based on their requirements.
  • Generated daily reports on sales activities for management review.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Collaborated with marketing team to design promotional materials for campaigns.
  • Identified areas of improvement within existing processes and procedures.
  • Addressed customer questions and concerns regarding products and services.
  • Developed key customer relationships to increase sales.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Prepared and delivered appropriate presentations on products and services.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Negotiated deals and handled complaints or objections.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Operated register, handled cash and processed credit card transactions.
  • Replenished and arranged items to maintain appearance.
  • Reset store displays for special events and seasonal merchandise changes.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Employee Specialist

Developmental Services Inc.
Columbus, Indiana
04.2020 - 11.2021
  • Facilitated job placements tailored to individual skills for workforce success.
  • Achieved job placement and delivered comprehensive training to individual, minimizing employer's investment in staff development.
  • Supported clients in developing essential job readiness skills for effective employment.
  • Collaborated with individuals with intellectual disabilities to identify strengths and capabilities.
  • Conducted assessments to evaluate abilities and interests of each individual.
  • establish ongoing communication through visits to monitor job progress for individual.

Direct Support Professional Caregiver

Archer Services
North Vernon, IN
02.2018 - 03.2020
  • Assisted individuals with daily living activities and personal care tasks.
  • Developed and maintained positive relationships with clients and their families.
  • Supported clients in community integration and social activities.
  • Monitored client health and reported changes to healthcare professionals.
  • Collaborated with team members to ensure consistent care delivery.
  • Provided emotional support and encouragement to enhance client well-being.
  • Maintained a safe and clean living environment for clients' comfort.
  • Maintained accurate documentation of client behavior, progress notes and incident reports.
  • Adhered to established policies, procedures and regulations while maintaining confidentiality at all times.
  • Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
  • Assisted with medication administration following guidelines set by the physician or nurse practitioner.
  • Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
  • Facilitated community outings to promote socialization and independence in daily living skills.
  • Ensured safety of all individuals in the facility at all times.
  • Monitored changes in physical condition or behaviors of clients which may indicate need for further medical attention or intervention.
  • Actively participated in educational training programs designed to enhance knowledge about disabilities or mental health issues.
  • Developed positive relationships with clients and their families through regular communication.
  • Participated in team meetings to discuss current issues affecting the health or safety of clients or staff members.
  • Supervised meal times ensuring that appropriate nutritional needs were met for each client.
  • Encouraged a sense of self-determination among clients while providing guidance when necessary.
  • Provided transportation services for clients to doctor's appointments, shopping trips or other outings as needed.
  • Worked closely with case managers to coordinate services and ensure quality outcomes for each client served.
  • Demonstrated empathy towards individuals receiving services while promoting independence whenever possible.
  • Collaborated with other staff members to develop individualized plans of care for each client based on their abilities and interests.
  • Assessed potential risks associated with certain activities prior to engaging in them with the client population.
  • Assisted with meal planning to meet nutritional plans.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Followed safe lifting and transferring techniques to transport residents.
  • Followed care plan and directions to administer medications.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Laundered clothing and bedding to prevent infection.
  • Improved patient outlook and daily living through compassionate care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Patient Access Representative

Kings Daughters Hospital
Madison, IN
02.2017 - 01.2018
  • Greeted and assisted patients upon arrival for appointments.
  • Collected and verified patient information for accuracy.
  • Scheduled patient appointments using electronic health record systems.
  • Coordinated insurance verification and authorization processes effectively.
  • Managed phone inquiries, providing information to patients and families.
  • Collaborated with medical staff to ensure smooth patient flow.
  • Maintained confidentiality of patient records in compliance with regulations.
  • Addressed patient concerns promptly to enhance service experience.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assembled registration paperwork and placed identification bands on patient.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Provided assistance to internal departments when needed.
  • Assisted with scheduling outpatient appointments.
  • Managed incoming faxes related to patient registration processes.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Actively participated in team meetings and training sessions.
  • Responded to patient inquiries regarding billing or financial matters.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Reported liabilities and risk management concerns to supervisor for review.

Soda Shop Owner

The Fizz Wizz
North Vernon, IN
07.2014 - 12.2017
  • Managed daily shop operations and maintained inventory levels.
  • Trained and supervised staff in customer service and sales techniques.
  • Created engaging merchandise displays to attract customers effectively.
  • Handled customer inquiries and resolved complaints promptly and professionally.
  • Developed marketing strategies to promote seasonal products and events.
  • Monitored financial transactions and maintained accurate sales records.
  • Collaborated with suppliers to order quality products at competitive prices.
  • Ensured compliance with health and safety regulations in the shop environment.
  • Handled customer inquiries, complaints, and returns professionally.
  • Maintained inventory levels by ordering stock as needed.
  • Trained employees according to specifics of role and company values.
  • Managed employee schedules and assigned tasks and responsibilities to employees.
  • Coordinated deliveries of goods from suppliers in a timely manner.
  • Reviewed financial statements regularly to assess profitability of operations.
  • Analyzed sales data to identify opportunities for growth.
  • Planned in-store displays to attract shoppers and promote products.
  • Directed and managed employees to consistently meet performance targets.
  • Ensured compliance with safety regulations in the shop environment.
  • Monitored financial objectives and prepared budgets according to projections.
  • Processed payments, calculated taxes, and prepared invoices for customers.
  • Created a customer loyalty program to reward repeat customers.
  • Established policies regarding pricing, promotions, refunds, returns.
  • Trained, recruited, and selected shop employees.
  • Organized special events such as promotional days or discounts to boost sales.
  • Increased business by developing new marketing and promotional strategies.
  • Updated point-of-sale systems with accurate product information.
  • Created and implemented successful business plans for store management, expansion and updates.
  • Performed regular maintenance checks on equipment used in the shop.
  • Analyzed financial statements to identify areas of improvement for cost savings.
  • Facilitated efficient communication between store employees and management.
  • Assisted with product development to create new items for the store.
  • Prepared for new product lines and seasonal changes by running in-store and online clearance events.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Managed sales presentations to promote product and brand benefits.
  • Led startup and creation of operational procedures and workflow planning.
  • Executed performance reviews to encourage improved productivity for team members.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Offered small community superior products alongside maintaining a pristine and friendly setting for unwinding and revitalization

Childcare Assistant

Kiddies at the Crossing
North Vernon, IN
01.2001 - 09.2013
  • Assisted in daily caregiving activities for children ages 0-5.
  • Supported lesson planning and implementation of age-appropriate educational activities.
  • Maintained a safe and clean environment for children during playtime and meals.
  • Communicated effectively with parents about children's daily progress and needs.
  • Collaborated with team members to create engaging and stimulating learning experiences.
  • Monitored children's behavior and facilitated conflict resolution among peers.
  • Organized and led group activities to promote social skills and teamwork among children.
  • Assisted with meal preparation, ensuring nutritional guidelines were met for all children.
  • Provided safe, nurturing and stimulating environment for children.
  • Observed and monitored the safety of all children in care.
  • Assisted in meal preparation including preparing snacks and drinks.
  • Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
  • Established and maintained safe play environment for children.
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Monitored children's play activities to verify safety and wellness.
  • Promoted physical activity by encouraging outdoor playtime activities like sports and games.
  • Maintained neat environment by organizing toy bins and bookshelves.
  • Secured indoor and outdoor premises to protect children.
  • Instructed children in health and personal habits involving eating, resting and hygiene habits.
  • Performed light housekeeping duties such as tidying up toys after playtime is over.
  • Maintained accurate records of daily attendance and other related information.
  • Supported children's emotional and social development with one-on-one attention.
  • Engaged children in meaningful conversations regarding their day-to-day experiences.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Enforced rules to teach good manners and maintain safe environment.
  • Collaborated daily with classroom teachers to keep activities running smoothly.
  • Collaborated with colleagues to provide a high standard of care for each child.
  • Encouraged self-expression through various art forms such as music, painting, drawing.
  • Supervised naptime routines and ensured proper sleep habits were maintained.
  • Responded promptly to incidents or emergencies according to established protocols.
  • Read stories and played alphabet games to promote early literacy.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Organized special events such as birthday parties or holiday celebrations.
  • Provided guidance on social interaction among peers within the group setting.
  • Carried out regular inspections of premises to ensure health and safety standards are met.
  • Ensured compliance with relevant legislation, standards and regulations.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Recorded child behavior, food, and medication information for supervisors.
  • Accompanied children on field trips and assisted them with personal hygiene routines.
  • Supported the development of individual plans based on the interests and abilities of each child.
  • Organized and planned age-appropriate reading, crafts, and music lessons.
  • Maintained a clean, organized classroom environment conducive to learning.
  • Participated in professional development opportunities related to childcare practices.
  • Maintained accurate records of attendance, meals served, medication administered.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Observed behavioral issues to alert parents or guardians.
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Tutored and mentored school children to provide additional learning opportunities.
  • Read aloud and played alphabet games to encourage early literacy.
  • Kept inventory of toys and supplies organized and well-stocked to meet needs of children under care.
  • Managed inventory of supplies, requesting restocks as necessary to maintain resources.
  • Prepared and served nutritious meals and snacks in accordance with dietary guidelines.
  • Implemented positive discipline techniques to guide children's behavior.
  • Monitored children during nap time, ensuring a quiet and restful environment.
  • Collaborated with other daycare assistants to create a cohesive and supportive team environment.
  • Assisted children with hygiene tasks, including handwashing and bathroom breaks.
  • Assisted in planning and preparing materials for art, science, and music activities.
  • Supported children with special needs, adapting activities to meet diverse requirements.
  • Communicated effectively with parents and guardians about children's daily activities and progress.
  • Read stories and led educational games to stimulate interest in learning.
  • Attended staff meetings and training sessions to improve childcare skills.
  • Provided first aid and medication as needed, adhering to health and safety protocols.
  • Coordinated outdoor activities that encouraged physical activity and awareness of nature.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.

Education

Computer Programming

Southeastern Career Center
Versailles, IN
08-1999

High School Diploma -

Liberty Christian Academyh
Seymour, Indiana
05-1999

Skills

  • Insurance verification
  • Demographic data collection
  • Patient appointment scheduling
  • Claim processing
  • Compliance with regulations
  • Customer relationship management
  • Cash handling and processing
  • Inventory management
  • Report generation
  • Effective communication
  • Problem solving
  • Team collaboration
  • Time management
  • Adaptability
  • Data verification
  • HIPAA compliance
  • Data security and confidentiality
  • Medicaid
  • Prior authorization processing
  • Attention to detail
  • Coverage and authorizations
  • Document management
  • Electronic medical records
  • Customer service
  • Coordination and scheduling
  • Collaborative relationships
  • Claims processing
  • Healthcare industry
  • Patient contact
  • Patient communication
  • Statement preparation
  • Documentation and correspondence
  • Insurance plan verification
  • Electronic authorization processing
  • Work monitoring
  • Customer database systems
  • Eligibility determination
  • Patient confidentiality

  • Communication and interpersonal skills
  • Follow-up procedures
  • Insurance billing
  • Patient rapport
  • Accuracy and precision
  • Data entry and review
  • Insurance coverage verification
  • Insurance benefits verification
  • Critical thinking
  • Clinical support
  • Data entry
  • Patient care coordination
  • Telephone etiquette
  • Client advocacy
  • Care plan development
  • Medication administration
  • Behavioral monitoring
  • Individualized support
  • Relationship building
  • Crisis intervention
  • Program evaluation
  • Training facilitation
  • Community engagement
  • Conflict resolution
  • Report writing
  • Emotional intelligence
  • Empathy and patience
  • Indirect patient care
  • Cultural awareness
  • Client support
  • Behavioral support
  • Client transportation
  • Client safety and first aid
  • Community integration support
  • Case management experience
  • Patient education
  • Safety monitoring
  • Medical office administration
  • Compassionate client care
  • Direct patient care
  • Verbal and written communication
  • State regulations
  • Health and safety requirements
  • Wellness and nutrition knowledge
  • First aid and safety
  • Patient management
  • Daily living support
  • Active listening
  • ADL support
  • Positive reinforcement
  • Support plan management
  • Progress documentation
  • Charting and documentation
  • Behavior redirection
  • Client documentation
  • Care delivery
  • Behavioral management
  • Adaptability and flexibility
  • Infection control procedures
  • First aid and CPR
  • Record keeping
  • Compassionate caregiving
  • Adaptive equipment use
  • Multitasking and organization
  • Patient care
  • Self-care promotion
  • Care plan assessment
  • Healthcare
  • Life skills training
  • Housekeeping tasks
  • Health services
  • Hygiene assistance
  • Problem-solving
  • Recreational activities
  • Transportation assistance
  • Patient assessments
  • Case documentation
  • Decision-making support
  • De-escalation techniques
  • Personal care assistance
  • Disability awareness

Certification

HHA Certification

References

References available upon request.

Timeline

Employee Specialist

Developmental Services Inc.
04.2020 - 11.2021

Direct Support Professional Caregiver

Archer Services
02.2018 - 03.2020

Sales Consultant

Scentsy Wickless Candles
09.2017 - Current

Patient Access Representative

Kings Daughters Hospital
02.2017 - 01.2018

Soda Shop Owner

The Fizz Wizz
07.2014 - 12.2017

Childcare Assistant

Kiddies at the Crossing
01.2001 - 09.2013

Computer Programming

Southeastern Career Center

High School Diploma -

Liberty Christian Academyh

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Shona Reis