Achareau Clay
Vicksburg,MS
Summary
Communication Skills, Teamwork Skills, Emotional Skills, Social Skills. Maintaining a strong ethic with high level accuracy, Attentive to customer needs, and committed to providing excellent service. Oversee integrity and accuracy of all products leaving during active shifts. Skilled at problem solving and resolving solutions. Very versatile, reliable, passionate and committed. Determined to lead and get the job done every time. Highly effective at quickly picking up new skills and dealing calmly with a wide range of customer requests. Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
Overview
4
4
years of professional experience
Work History
Dealer
Ameristar Casino
Vicksburg, MS
10.2024 - Current
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Teacher
Heavenly Angels Daycare
Port Gibson, MS
10.2023 - 08.2024
- Implemented innovative teaching methods to stimulate student engagement
- Collaborated with parents to improve student's learning progress
- Introduced problem-solving activities to enhance critical thinking skills
- Taking care of kids wants and needs
- Pioneered interactive learning games, boosting children's active participation
Walmart Reset , Remodel
Spar Group Inc
08.2023 - 10.2023
- Managed Walmart's store reset and remodeling process
- Coordinated with teams to ensure timely completion
- Applied innovative strategies for efficient workflow
- Cleaning
Customer Service Representative
Sykes
Remote
03.2023 - 08.2023
- Resolve customer inquiry within the first call to enhance customer contentment
- Identified implemented process improvements, reducing average call handling time by 95%
- Handle 50+ customers, interactions per day given detail, personalized, friendly, and polite service to ensure customer satisfaction
- Eager to master new skills and tackle challenges with a positive attitude
Customer service advisor
Antholgy
Remote
10.2022 - 01.2023
- Managed customer inquiries effectively
- Resolved 90% of issues on first call
- Developed empathetic communication skills
- Troubleshoot system issues over the phone
- Maintain high performance rate, frequently exceeding quotas by 20%
- Answered customer questions regarding account
FID Processor
Walmart DC
Brookhaven, MS
05.2022 - 08.2022
- Maintained clean, orderly work environment free of hazards
- Loaded and unloaded materials onto and off of trucks for fast shipment
- Assisted in receiving, stocking and distribution of merchandise
- Operated equipment while observing standard safety procedures
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
- Unpacked and repacked items in different quantities and configurations for shipments
Server
Applebee’s Grill + Bar
Natchez, MS
03.2022 - 05.2022
- Served customers efficiently in a fast-paced environment
- Mastered menu to provide detailed dish recommendations
- Collaborated with team to ensure smooth service
- Dealt with all customer service issues courteously and in accordance with company policies
- Followed merchandising guidelines to present visually appealing displays
Solar Panel Installer
McCarthy
Flint, Michigan
07.2021 - 10.2021
- Managed solar panel installations, ensuring project deadlines were met
- Used hand tools to replace worn cutting tools
- Was in charge of installing, aligning, and balancing new equipment
- Cleaning
Education
High School Diploma - undefined
Jefferson County
Fayette, MS05.2021
Skills
- Customer Service
- Problem Solving
- Team Collaboration
- Microsoft office suite
- Verbal Communication
- Interpersonal skills
- Adaptability
- Technical support
- Retail merchandise
- Cashier
- Customer relations
- Stocking
- Cleaning
- Quick Learner
- Reading comprehension
- Account Management
- Active Listening
LANGUAGES
English Native
Timeline
Dealer
Ameristar Casino
10.2024 - Current
Teacher
Heavenly Angels Daycare
10.2023 - 08.2024
Walmart Reset , Remodel
Spar Group Inc
08.2023 - 10.2023
Customer Service Representative
Sykes
03.2023 - 08.2023
Customer service advisor
Antholgy
10.2022 - 01.2023
FID Processor
Walmart DC
05.2022 - 08.2022
Server
Applebee’s Grill + Bar
03.2022 - 05.2022
Solar Panel Installer
McCarthy
07.2021 - 10.2021
High School Diploma - undefined
Jefferson County