Achele Maisoux
Pooler,GA
Summary
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws. Adept at maintaining confidentiality and fostering positive client relationships, ensuring compliance with industry regulations.
Overview
9
9
years of professional experience
Work History
Claims Administrator
Hertz Car Rental
09.2022 - Current
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures.
- Place order for car parts and drive vehicles to dealerships for birthdays.
Front Desk Receptionist
Optimum Orthopedics
08.2021 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Front Desk Receptionist
Rural Health Network
02.2020 - 03.2021
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Counter Sales Representative
Hertz
06.2016 - 01.2020
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Finalized sales by completing payments and required paperwork.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Managed rentals and returns processes for diverse customers.
- Enhanced customer loyalty with attentive service, building long-term relationships with clients.
Education
Associate of Arts - General Studies
College of The Florida Keys
Key West, FL12-2017
High School Diploma -
Key West High School
Key West, FL06-2009
Skills
- Claims processing
- Microsoft office
- Deadline oriented
- Confidentiality
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Active listening
- Phone and email etiquette
- Self motivation
- Analytical thinking
- Risk assessment
- Inventory control
Languages
Haitian Creole
Native or Bilingual
Timeline
Claims Administrator
Hertz Car Rental
09.2022 - Current
Front Desk Receptionist
Optimum Orthopedics
08.2021 - 09.2022
Front Desk Receptionist
Rural Health Network
02.2020 - 03.2021
Counter Sales Representative
Hertz
06.2016 - 01.2020
Associate of Arts - General Studies
College of The Florida Keys
High School Diploma -
Key West High School
Similar Profiles
Fatih OztekinFatih Oztekin
Vehicle Service Assistant at Hertz Car Rental - Flexi CarVehicle Service Assistant at Hertz Car Rental - Flexi Car
Ronald DowningRonald Downing
Wholesale Sales Representative at Hertz Car RentalWholesale Sales Representative at Hertz Car Rental
Julius HurstJulius Hurst
Branch Manager at Hertz Car RentalBranch Manager at Hertz Car Rental
Jaitraya RiceJaitraya Rice
Certified Nursing Assistant at Lake Mariam Health and RehabCertified Nursing Assistant at Lake Mariam Health and Rehab
Nicole ValladaresNicole Valladares
Food Service Manager at Logans Roadhouse GrillFood Service Manager at Logans Roadhouse Grill