Achia Carroll
Atlanta,GA
Summary
Dynamic and results-oriented professional with a proven track record at State Farm, enhancing customer satisfaction and retention through meticulous policy processing and data management. Excelled in fostering teamwork and collaboration, while demonstrating outstanding organizational and time management skills. Achieved consistent productivity targets and contributed to underwriting excellence with a keen eye for detail and adaptability.
Overview
10
10
years of professional experience
Work History
Underwriting Service Assistant - Team Resource
State Farm
11.2019 - Current
- Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
- Assisted in the development of training materials to boost team performance and enhance knowledge of underwriting practices.
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Collaborated with cross-functional teams to develop new underwriting guidelines and standards for consistent results.
- Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
- Demonstrated flexibility by adapting quickly to shifting priorities or urgent requests from senior team members.
- Trained and delivered feedback to 50 individuals within an underwriting segment by coaching subordinates on underwriting policies and procedures.
Underwriting Service Assistant
State Farm
02.2016 - 11.2019
- Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Demonstrated flexibility by adapting quickly to shifting priorities or urgent requests from senior team members.
- Promoted a culture of continuous learning within the department by sharing best practices and participating in ongoing professional development opportunities.
ILR Claims Associate
State Farm
12.2014 - 02.2016
- Effectively utilized time management skills to balance heavy caseloads while maintaining a high level of detail-oriented work quality.
- Maximized productivity by prioritizing high-priority cases in a fast-paced work environment.
- Routed claims to claims handling teams to expedite processing.
- Contributed to departmental goals by consistently meeting deadlines and maintaining a low error rate in claims handling.
- Assisted colleagues with challenging cases, providing guidance and expertise to resolve issues promptly.
- Provided excellent customer service when interacting with policyholders or representatives during the ILR claims process, demonstrating empathy and professionalism at all times.
Education
Business Administration
Georgia State University
Atlanta, GABusiness Administration
Georgia Southern University
Statesboro, GASkills
- Problem-solving abilities
- Research abilities
- Teamwork and Collaboration
- Multitasking Abilities
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Time management abilities
- Reliability
- Attention to Detail
Timeline
Underwriting Service Assistant - Team Resource
State Farm
11.2019 - Current
Underwriting Service Assistant
State Farm
02.2016 - 11.2019
ILR Claims Associate
State Farm
12.2014 - 02.2016
Business Administration
Georgia State University
Business Administration
Georgia Southern University