Ashley Childers
Concord,United States
Summary
District Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and process improvement. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Known to be a warm and welcoming team player and was awarded the national Paragon Award from CEO in 2022.
Overview
5
5
years of professional experience
Work History
District Operations Manager
One Medical
05.2022 - Current
- Oversaw successful implementation of operational strategies and policies to drive organizational growth through opening 3 new clinic locations in the Bay Area.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans which increased patient satisfaction by 7% in my district.
- Spearheaded implementation of process improvements to our billing department and cost-saving initiatives to increase value and maximize profits. Increased revenue by 50% nationally and decreased insurance denials by 30% nationally.
- Developed and promoted 4 operations managers in two years.
Senior Operations Manager
One Medical
02.2020 - 05.2022
- Oversaw 6 clinic locations across the Bay Area managing both administrative and clinical staff.
- Rolled out national initiatives and developed countermeasures to address patient feedback. Increased patient satisfaction at several locations by 5%.
- Implemented a national employee engagement program to increase employee loyalty and reduce turnover.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Operations Manager
One Medical
10.2018 - 02.2020
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Maintained energy and enthusiasm in fast-paced environment.
- Tracked trends and suggested enhancements to both challenge and refine company's offerings.
Education
Bachelor of Arts -
California State University - East Bay
Hayward, CA06.2016
Skills
- Operations Management
- Experienced in working in Startup environment
- Project Management
- Strategic Planning
- Data Analytics
- Workflow Planning
Timeline
District Operations Manager
One Medical
05.2022 - Current
Senior Operations Manager
One Medical
02.2020 - 05.2022
Operations Manager
One Medical
10.2018 - 02.2020
Bachelor of Arts -
California State University - East Bay
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