Achley David
Summary
Passionate case manager specializing in assessing the needs of clients and working closely with them to access needed services and start on their way to renewed and transformed life. Relocating to Houston, TX in July 2023.
Overview
10
10
years of professional experience
Work History
Case Manager
Middlesex Human Service Agency, Inc
09.2022 - Current
- Create and enforce Re-Housing plans at least once per month, which includes goal setting and monitoring of reasonable timelines for completion
- Maintain and develop referral sources and support networks for residents
- Advocate for Clients in areas of need, including health, housing, education, counseling, and others
- Provide crisis intervention, including non-physical de-escalation, emergency troubleshooting and problem solving, reporting to proper authorities
Case Aide
UT Health Science Center of Houston
09.2020 - 08.2022
- Responsible for the professional handling of phone calls which lead to an increase of customer satisfaction and returning clients
- Screened and verified applicant's household income, address, and other required information using eligibility policies as indicated by federal, state, and local agency guidelines
- Entered participant data into the system to scheduled return appointments, issued food benefits to clients using established procedures, Explained correct procedure for redemption of food benefits
Receptionist
Southwest Farmers Market
11.2016 - 09.2020
- Warmly welcomed 20-30 guest per shift, managed 2 phone lines and facilitated over 20 plus calls a day with clients, and vendors
- Maintained an organized, clean, professional workspace and waiting area, coordinated pick up delivery of express mail services, unpacked inventory, and stocked supplies
- Operated office equipment, such as photocopy machine and scanner, provided clerical support, filing invoices, coordinated, and directed office services, such as personnel, and housekeeping.
Collection Agent / Call Center
Famsa Inc
10.2014 - 10.2016
- Handled high inbound and outbound calls from clients, collected payments on past due bills, located customers using credit bureau information, background checks, loan documents, and other paperwork or databases
- Informed clients about their contract with the company, and answered questions, ensured all customer information is correct in the data system
- Achieve specific performance targets based on call monitoring scores, effectiveness of outstanding balances collected, and daily volume handled/ productivity
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Skills
- Crisis Intervention
- Case Notes
- Patient Assessments
- Microsoft Word, Excel, and PowerPoint
- Conflict Resolution
- Service plan
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager
Middlesex Human Service Agency, Inc
09.2022 - Current
Case Aide
UT Health Science Center of Houston
09.2020 - 08.2022
Receptionist
Southwest Farmers Market
11.2016 - 09.2020
Collection Agent / Call Center
Famsa Inc
10.2014 - 10.2016
Bachelor of Arts - Human Services
Southern New Hampshire University
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