Acilia Volcy
Kissimmee,FL
Summary
- Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.
- Preschool teaching team member focused on preparing students for elementary school by teaching foundational learning concepts. Helps students explore numbers, letters and colors with fun activities and lessons.
- Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Housekeeping
Westgate Resorts
Kissimmee, FL
03.2023 - Current
- Changed bed linens and towels, tidied up rooms.
- Maintained and organized cleaning supplies stock.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Sanitized all areas of the hotel lobby and public restrooms.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Disinfected telephones, light switches and other frequently touched objects.
- Returned rooms to occupant-ready status to satisfy future guests.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Housekeeper
Omni Hotels & Resorts
Kissimmee, FL
11.2023 - 01.2024
- Changed bed linens and towels, tidied up rooms.
- Provided information about hotel services upon request from guests.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
General Manager
Anis Material construction
Leogane, Haiti
01.2018 - 01.2023
- Trained employees on duties, policies and procedures.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Administered employee discipline through verbal and written warnings.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established and maintained effective communication with staff members to ensure efficient operations.
Preschool Teacher
Institution new mission
Leogane, Haiti
10.2010 - 06.2015
- Read stories to children and taught painting, drawing, and crafts.
- Engaged with children on individual basis to build positive, trusting relationships.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Organized educational materials and resources to create an engaging learning environment.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
Education
Bachelor of Teaching - Pre-school Teacher
Inafop
Leogane01-2010
High School Diploma -
Lycee
Leogane06-2007
Skills
- Training and Mentoring
- Vacuuming and Sweeping
- Department Coordination
- Customer Service-Focused
- Payroll Understanding
- Employee Evaluations
- Cleaning Practices
- Guest Relations
- Mopping and Buffing Floors
- Cleaning and Sanitation
- Supply Inventory Management
- Payroll Administration
Languages
French
Professional
Haitain Creole
Native/ Bilingual
English
Limited
Timeline
Housekeeper
Omni Hotels & Resorts
11.2023 - 01.2024
Housekeeping
Westgate Resorts
03.2023 - Current
General Manager
Anis Material construction
01.2018 - 01.2023
Preschool Teacher
Institution new mission
10.2010 - 06.2015
Bachelor of Teaching - Pre-school Teacher
Inafop
High School Diploma -
Lycee