Ackeron Morrison
West Haven
Summary
Dynamic and dependable professional with a strong background in animal care and customer service at Wilco Farm Store, Destination Pet, and Petsmart. Proven leadership and critical thinking skills enhance team performance while ensuring safety compliance. Adept at problem-solving and educating clients on animal health, driving repeat business through exceptional customer care.
Overview
7
7
years of professional experience
Work History
Animal health specialist
Wilco Farm Store
11.2024 - 09.2025
- Provided guidance on proper nutrition and care for various animal species.
- Developed educational materials on animal health for customers and staff.
- Monitored inventory of health-related products to maintain stock levels.
- Assisted customers in selecting appropriate health products for their animals.
- Implemented best practices in hygiene and sanitation within the store environment.
- Devised strategies focused on achieving established program goals and objectives.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
Dog Bather
PetSmart
03.2024 - 04.2024
Animal care Technician/Weekend lead
Destination pet
12.2022 - 01.2024
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Followed consistent safety procedures.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Responded to emergency situations in a timely manner while following safety protocols.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Followed precise feeding instructions and schedules for animals under care.
- Delivered excellent service to pet owners to drive repeat business.
- Participated in training sessions to stay up-to-date on industry trends and best practices.
- Assigned weekend lead, included Taking photos for social media, checking in and out dogs, running the weekend team.
Sales Associate
Kelly Spicers
07.2021 - 08.2022
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Supported efficient and timely replenishment of sales floor merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Issued receipts and processed refunds, credits or exchanges.
Cleaning technician
Krispy Klean
06.2018 - 05.2021
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked on cleaning team to service Airbnbs, offices and residential homes.
Education
Dog training - behavior
Head up dog training
Seattle03.2020
Skills
- Leadership
- Critical thinking
- Human and animal safety
- Group Management
- Dependable and Responsible
- Problem-Solving
- Teamwork and Collaboration
- Customer care
Timeline
Animal health specialist
Wilco Farm Store
11.2024 - 09.2025
Dog Bather
PetSmart
03.2024 - 04.2024
Animal care Technician/Weekend lead
Destination pet
12.2022 - 01.2024
Sales Associate
Kelly Spicers
07.2021 - 08.2022
Cleaning technician
Krispy Klean
06.2018 - 05.2021
Dog training - behavior
Head up dog training