Adam Cooper
Las Vegas
Summary
Bartender with over a decade of experience in dynamic bar environments, excelling in cash handling, inventory management, and customer engagement. Demonstrates strong conflict resolution and upselling skills, fostering a team-oriented atmosphere that enhances service efficiency and customer satisfaction. Adept at training staff and implementing strategies that drive repeat business and revenue growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
The CATS MEOW
Las Vegas, NV
01.2022 - 03.2026
- Fostered positive team dynamics, ensuring smooth service during peak hours. Trained new staff members, improving overall bar efficiency.
- Maintained impeccable cleanliness standards, adhering to health and safety regulations. Accurately managed cash transactions and credit card payments.
- Provided exceptional customer service, resolving issues promptly and professionally. Built rapport with regulars, contributing to increased repeat business.
- Meticulously maintained bar area, ensuring compliance with health codes. Developed comprehensive drink recipe guide for consistency across shifts.
- Streamlined order process, reducing wait times and enhancing customer satisfaction. Initiated upselling techniques, contributing to increased revenue.
Gaming Bartender
Bourbon Street Sports Bar
Las Vegas
03.2017 - 02.2023
- Bartender responsibilities include, but are not limited to: operation of Dotty’s/Bourbon Street/Red Dragon/Points Casino/La Villita store(s) that provide guests drinks and food (comps and sales), cigarette sales and other related customer services, cleaning and inventory duties. Bartenders will also monitor site equipment for performance and reliability.
- Provide exceptional Customer Service at all times.
- Follow all company policies and procedures.
- Greet patrons and provide drinks and food.
- Secure proper I.D.
- Cigarette sales and other customer services.
- Accurately count inventory and money at the beginning and end of each shift.
- Maintain inventory as assigned.
- Understand and market Dotty’s promotions.
- Properly payout guests.
- Keep store stocked, clean and well maintained.
- Update supervisors on issues relating to operations, i.e. equipment or processing failures.
- Perform minor upkeep/maintenance of slot machines.
- Must be able to obtain Health Card, TAM Card, Non-Gaming Card and Nevada Gaming Registration.
- Other duties as assigned.
Project Manager
Tesla
Las Vegas
03.2014 - 03.2019
- Serve as a Supercharger relationship manager for site hosts and business partner for internal cross-functional teams
- Act as the charging team’s first point of escalation with site hosts for questions or concerns
- Responsible for site host communications about new opportunities and programs
- Help create scalable, robust processes which support the charging team’s business goals
- Key planner and executor for special projects and events throughout the network
Education
Associates Degree - Criminal Justice
University of Nevada-Las Vegas
Las Vegas05-2006
Skills
- Cash Handling (Experienced), Inventory Management, Customer Engagement, Conflict Resolution, Upselling Techniques
- Team Leadership
Certification
Nevada Health Card
TAM Card
Sheriffs Card
Timeline
Bartender
The CATS MEOW
01.2022 - 03.2026
Gaming Bartender
Bourbon Street Sports Bar
03.2017 - 02.2023
Project Manager
Tesla
03.2014 - 03.2019
Associates Degree - Criminal Justice
University of Nevada-Las Vegas