Acquelyn Knighten
Baton Rouge,LA
Summary
Dynamic professional with over 8 years of experience overseeing patient access operations, ensuring seamless and efficient processes that enhance patient experiences. Proven leadership skills drive teams to deliver exceptional service while implementing effective workflow solutions that maintain high levels of patient satisfaction. Expertise in medical terminology and scheduling, combined with a strong commitment to communication and team building, positions this professional as a valuable asset ready to contribute to organizational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor - Oncology
Franciscan Missionaries of Our Lady Health System
Baton Rouge, LA
03.2023 - Current
- Lead, manage, and support a team of Patient Access Representatives and Coordinators.
- Oversee and coordinate daily patient registration, scheduling, and financial clearance activities.
- Develop and implement quality assurance programs, monitor performance, and provide coaching and performance reviews for staff.
- Ensure proper collection of fees, assist with insurance benefit verification, and manage financial assistance applications (e.g., Medicaid, FAP, grants).
- Track and report on key performance indicators, identify trends, and recommend improvements to enhance service delivery and patient access.
- Stay informed of changes in insurance company policies and communicate these updates to the team.
- Serve as a liaison between patients and departments, assisting with financial counseling and connecting them to drug replacement and other assistance programs.
Oncology Claims Analyst 1
Franciscan Missionaries of Our Lady Health System
Baton Rouge, LA
10.2021 - 03.2023
- Review and audit CPT, HCPCS, and ICD-10 codes to ensure accuracy for inpatient, outpatient, and infusion services.
- Manage work queues to resolve claim edits and denials, identifying root causes and providing solutions to prevent future issues.
- Coordinate and manage prior authorizations for high-cost oncology drug regimens.
- Provide coding education to providers and collaborate with various departments and external agencies to clarify coding and reimbursement policies.
- Research and understand payer issues, monitor compliance with documentation standards, and ensure adherence to NCCN, ASCO, and FDA guidelines
- Analyze reports and identify trends to improve coding and billing processes, ensuring timely payment and reducing claim write-offs.
Patient Access Representative
Franciscan Missionaries of Our Lady Health System
Baton Rouge, LA
04.2021 - 10.2021
- Responsible for accurately registering inpatients, outpatients.
- Ensures the patient's experience is best in class and demonstrates effective communication skills with patients and families, physicians, nurses, and insurance companies.
- Knowledgeable of and compliant with federal and state regulations related to acute-care patient registration.
- Ensures patient outpatient radiology authorization is valid.
- Verify insurance and patient responsibility.
Driving Instructor
Mom's Driving Academy
Baton Rouge, LA
06.2020 - 10.2021
- Preparing lessons that are tailored to students' needs.
- Providing instruction on the parts and functions of a vehicle, and on-road regulations.
- Teaching practical skills related to all aspects of driving.
- Helping students develop confidence in their driving skills.
- Gaining control of the vehicle during emergency situations.
- Calming students who are in distress.
- Documenting and reporting on students' progress.
- Informing students when they are ready to take the driver's test.
- Reporting all accidents to the Head of the driving school.
Patient Access Representative
AmerisourceBergen us Bioservices
United States
11.2020 - 03.2021
- Responsible for accurately registering inpatients, outpatients.
- Ensures the patient's experience is best in class and demonstrates effective communication skills with patients and families, physicians, nurses, and insurance companies.
- Knowledgeable of and compliant with federal and state regulations related to acute-care patient registration.
- Ensures patient outpatient radiology authorization is valid.
- Verify insurance and patient responsibility.
Patient Access Representative I
Our Lady of the Lake Regional Medical Center
Baton Rouge, LA
11.2018 - 11.2020
- Responsible for accurately registering inpatients, outpatients.
- Ensures the patient's experience is best in class and demonstrates effective communication skills with patients and families, physicians, nurses, and insurance companies.
- Knowledgeable of and compliant with federal and state regulations related to acute-care patient registration.
- Ensures patient outpatient radiology authorization is valid.
- Verify insurance and patient responsibility.
Patient Account Representative I
Our Lady of the Lake Regional Medical Center
Baton Rouge, LA
05.2016 - 11.2018
- Responsible for accurately registering inpatients, outpatients
- Ensures the patient's experience is best in class and demonstrates effective communication skills with patients and families, physicians, nurses, and insurance companies.
- Knowledgeable of and compliant with federal and state regulations related to acute-care patient registration
School Bus Driver
East Baton Rouge Parish School System
Baton Rouge, LA
01.2015 - 11.2018
- Pick up and drop off at home or residential bus stop.
- Transport children to field trip destinations.
- Ensure all bus passengers are safely seated and strapped in.
- Observe speed limits and obey road signs.
- Explain safety procedures to children and any chaperones.
- Perform simple vehicle maintenance, such as filling gas tank, cleaning exterior and interior, taking vehicle for oil changes or state inspections, etc.)
- Prepare trip reports consisting of mileage and gas receipts.
Direct Service Worker
Alliance Care, LLC
Baton Rouge, LA
09.2010 - 11.2015
- Give assistance to people who are sick, injured, mentally or physically disabled. Also assist the elderly and fragile
- Work in the home and help clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework.
- Help clients make and keep appointments with doctors, provide or arrange transportation, make and serve meals, make sure that their medicine is administered properly.
- Serve as a companion for clients.
School Bus Driver
First Student
Central, LA
01.2010 - 08.2014
- Pick up and drop off at home or residential bus stop.
- Transport children to field trip destinations.
- Ensure all bus passengers are safely seated and strapped in.
- Observe speed limits and obey road signs.
- Explain safety procedures to children and any chaperones.
- Perform simple vehicle maintenance, such as filling gas tank, cleaning exterior and interior, taking vehicle for oil changes or state inspections, etc.)
- Prepare trip reports consisting of mileage and gas receipts.
Education
Associates - medical office management/administration
Virginia College
Baton Rouge, LA01-2016
Skills
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
- Appointment scheduling
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Customer follow-up
- Verbal and written communication
- Patient check-in
- Registration and admissions
- Electronic health records
- Strong leadership
Certification
CHAA
CHAA
Recognized expertise in patient registration, insurance verification, financial counseling, and healthcare compliance. Demonstrates ability to enhance patient access, streamline operations, and ensure accurate documentation to support efficient healthcare delivery.
Languages
English
Full Professional
Timeline
Patient Access Supervisor - Oncology
Franciscan Missionaries of Our Lady Health System
03.2023 - Current
Oncology Claims Analyst 1
Franciscan Missionaries of Our Lady Health System
10.2021 - 03.2023
Patient Access Representative
Franciscan Missionaries of Our Lady Health System
04.2021 - 10.2021
Patient Access Representative
AmerisourceBergen us Bioservices
11.2020 - 03.2021
Driving Instructor
Mom's Driving Academy
06.2020 - 10.2021
Patient Access Representative I
Our Lady of the Lake Regional Medical Center
11.2018 - 11.2020
Patient Account Representative I
Our Lady of the Lake Regional Medical Center
05.2016 - 11.2018
School Bus Driver
East Baton Rouge Parish School System
01.2015 - 11.2018
Direct Service Worker
Alliance Care, LLC
09.2010 - 11.2015
School Bus Driver
First Student
01.2010 - 08.2014
Associates - medical office management/administration
Virginia College