Marrisah Sparks
Customer Care Representative
Dayton,OH
Summary
Experienced Customer Care Representative provides 5 years of applying world class customer service, conflict resolution and communication skills to address diverse needs. Smoothly take care of customer concerns through calm, level-headed strategies and conversation. Responsive and resilient team player with adaptable and resourceful mindset. Willingness and desire to learn new skills for growth opportunities.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Limited Brands Inc.
Kettering, OH
10.2017 - Current
- Built customers for life by providing world class service every day with positive attitude and focus on customer satisfaction. Promoted superior experience by addressing customer concerns, demonstrating empathy, resolving problems swiftly and following up on promised actions. Educated customers about billing, payment processing, support policies and procedures, return policies and more.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities. Resolved concerns with products or services to help with retention and promote sales. Recommended products to customers, thoroughly explaining details.
- Analyzed customer feedback for process improvements, products, website, orders and tools related to achieve long-term business objectives.
- Assisted with training and coaching new employees on best practices and customer care procedures to promote associates for life and established career interest.
- Cross-trained and provided backup support for other departments and leadership.
- Won awards in multiple departments within the business for service of excellence.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
High School Diploma -
05.2001 -
Skills
Custom order management
Timeline
Customer Care Representative - Limited Brands Inc.
10.2017 - Current
ECOT - High School Diploma,
05.2001 -
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