Ramon Pineiro Reyes
Sales Manager leading a high-volume retail territory that reached 110%–119% of annual revenue target and expanded premium attachment performance. Recruits, onboards, and coaches 6–7 team members as brand ambassadors to raise Average Transaction Value by 26% through consultative selling. Uses daily KPI analysis, trend and market analysis from our omnichannel CRM platform, and labor planning to improve peak-hour coverage, lift premium lens and treatment attachment rates by 35%+, and cut overhead by 12%. Established the highest donations fundraising organization which provides complimentary single-vision lenses and frames to vision charities and physicians to children around the world. By implementing my team to apply a compassionate approach towards communicating their passion for charitable donations applied to our OneSight EssilorLuxottica Foundation brought much joy to our fellow patrons. In doing so I was able to generate the highest investment of donations made for our district which inspired our fellow representatives to implement the same strategy.
Work History
Sales Manager
4 Years 3 Months- Orchestrated sales operations for 960,000 high-volume territory, leading initiatives that achieved 112% of annual revenue target and increased localized market share.
- Cultivated high-performance culture by recruiting and mentoring team of 7 brand ambassadors, enhancing Average Transaction Value (ATV) by 26% through consultative, value-based selling techniques.
- Engineered floor-management framework that optimized client engagement during peak traffic, driving 41% increase in premium lens and customizable treatment attachment rates.
- Analyzed complex data analytics and daily KPI metrics to strategically forecast labor demands, align workforce productivity with peak shopping hours, and reduce operational overhead by 12%.
Sales Executive
6 Years 8 Months- Maintained 115% average quota attainment by closing accounts with an Average Contract Value (ACV) of $16,500, consistently ranking in the top 10% of the sales team.
- Managed $1.5 million active pipeline in Salesforce, tracking lead progression from demo to close and achieving 95% forecasting accuracy.
- Negotiated and finalized 90 contracts per quarter, ensuring high-velocity revenue generation while protecting corporate profit margins.
- Negotiated and finalized 90 contracts per quarter, driving revenue generation while maintaining corporate profit margins.
Claims Quality Assurance Specialist
4 Years 10 Months- Managed monthly caseload of 220+ automotive claims, ensuring processing turnaround time under 24 hours from First Notice of Loss (FNOL) to final adjudication, enhancing operational efficiency.
- Audited and authorized repair expenditures totaling $1.2M annually, negotiating parts pricing and labor rates with independent repair facilities to save $85,000+ in unnecessary payouts.
- Achieved a 96% customer satisfaction score (CSAT) by utilizing empathetic conflict-resolution frameworks to communicate complex contract exclusions to vehicle owners and service advisors.
- Achieved 96% customer satisfaction score (CSAT) by effectively communicating complex contract exclusions to vehicle owners and service advisors, fostering strong customer relationships.
Education
High School Diploma
Skills
Accomplishments
- Designed and executed a comprehensive, company-wide training program that equipped the sales team with the diplomatic strategies needed to handle aggressive situations and client skepticism with ease. By introducing structured objection-handling techniques and a highly compliant, assertive approach, I empowered the team to deliver knowledgeable solutions. Additionally, standardized the client onboarding and agreement-signing processes to drive absolute data accuracy, completely eliminating administrative follow-ups and laying the foundation for team members to achieve individualized, dynamic performance milestones.