Jecoria Sims
Stockbridge,GA
Summary
Motivated, self-directed Graduate Student with exceptional verbal and written communication skills; leveraging studies in biology seeks real-world experience as clinical research associate. Offers strong interpersonal and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Piedmont Urgent Care by Wellstreet
Stockbridge, GA
06.2021 - Current
- Greet patients and provide instructions to all visitors in polite and professional manner
- Analyze health insurance benefits, verify insurance eligibility, and relay relevant information regarding payment policies and billing/collection processes
- Determine and collect each patient’s financial responsibility
- Document Electronic Medical Record (EMR) all medical interventions
- Perform clerical tasks and adhere to established policies and procedures
- Assist practice manager and other staff as required
- Provide overall support for office operations
- Understand and enforce standard healthcare regulatory requirements
- Collect and maintain all patient and business documents while maintaining confidentiality
- Perform office procedures including all general administrative duties
- Assure HIPAA and OSHA compliance
- Maintain readiness of reception area
Optometry Coordinator
Visionworks- Dr. Mark Lynn & Associates
Kennesaw, GA
05.2019 - 07.2021
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered and maintained departmental records in company database.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained master schedule and set up appointments.
- Drove workflow improvements by streamlining processes.
- Led comprehensive staff member training covering key topics.
Senior Customer Service Representative
K&G Fashion Stores
Kennesaw, GA
04.2018 - 06.2019
- Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents
- Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs
- Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas,
- Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements
- Key Accomplishments:
- Promoted to Senior Customer service representative within 6 months
Education
Bachelor of Science - Biology
Kennesaw State University
High School Diploma - undefined
Jackson High School
Skills
- Organized and Efficient
- Patient Confidentiality and Data Security
- Database Search and Data Entry Skills
- Documenting and Recording Information
- Caring and Empathetic
- Verbal and Written Communication
- Helpful and Service-Oriented
- Administrative and Office Support
- Gathering Information from Patients
- Communicating to Patients and Families
Certification
- Basic Life Support, American Heart Association - March 2022
Timeline
Patient Service Representative
Piedmont Urgent Care by Wellstreet
06.2021 - Current
Optometry Coordinator
Visionworks- Dr. Mark Lynn & Associates
05.2019 - 07.2021
Senior Customer Service Representative
K&G Fashion Stores
04.2018 - 06.2019
Bachelor of Science - Biology
Kennesaw State University
High School Diploma - undefined
Jackson High School