Deborah Hiett
Arvada,CO
Summary
I have been in the medical business since February 1979. I am extremely dependent and hard working. My computer skills include Word and Excel spreadsheets. I am proficient at both NextGen and Epic electronic medical record programs. I have excellent communication skills with all medical professional disciplines, as well as the general public. I continue to have working relationships with many area hospitals departments, as well as free-standing imaging facilities.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
SCL Health System
Lakewood, CO
05.2019 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Compiled and reviewed medical charts.
Referral Coordinator
SCL Health System
Wheat Ridge, CO
01.2017 - 05.2019
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collected and verified completeness of intake and enrollment screening packets for facility.
The referral coordinator job changed and was moved to a central location for all SCL Health Clinics. Due to the nature of the position change, I opted to train for and change job description to Patient Service Representative in order to remain in the office with my peers.
Medical Transcriptionist
Foothills Family Medicine
Wheat Ridge, CO
01.2001 - 01.2017
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results, and home care forms.
- Recorded information using word processing, dictation and transcription software and equipment.
- Translated medical jargon into correct terminology.
- Reviewed documentation for compliance with requirements and accuracy of information.
I began with Foothills Family Medicine as their medical transcriptionist, however in approximately 2010 I transitioned into the full time Referral Coordinator responsible for all referrals and authorizations.
Education
High School Diploma -
Golden High School
Golden, CO05.1978
Some College (No Degree) - General Studies
Metro State University
Denver, COEMT Certification - Emergency Medicine
St. Anthony Hospital Central
Denver, CO05.1991
Skills
- Administrative and Office Support
- Evaluating Quality of Care
- Registration and Scheduling
- Gathering Information from Patients
- Knowledge of Community Services and Programs
- Documenting and Recording Information
- Providing Information and Resources
- Organized and Efficient
- Complaint Investigation
- Microsoft Office
- Patient Confidentiality and Data Security
- Verbal and Written Communication
- Database Search and Data Entry Skills
- Calm and Effective Under Pressure
- Quality Standards and Protocols
- Helpful and Service-Oriented
- Building Rapport and Credibility
- Resolving Problems
- Communicating to Patients and Families
- Patient Needs Assessment and Referral
- Caring and Empathetic
- Attention to Detail
- Schedule Coordination
- Benefits Explanation
- Punctual and Hardworking
- Word Processing
- Patient Registration
- Insurance Forms Processing
- Reliability and Dedication
- Medical Terminology
- Medical History Documentation
- Insurance Authorizations
- Health Information Access Management
Timeline
Patient Service Representative
SCL Health System
05.2019 - Current
Referral Coordinator
SCL Health System
01.2017 - 05.2019
Medical Transcriptionist
Foothills Family Medicine
01.2001 - 01.2017
High School Diploma -
Golden High School
Some College (No Degree) - General Studies
Metro State University
EMT Certification - Emergency Medicine
St. Anthony Hospital Central