Ada Escobar
Miami,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Health Enrollment Partners
Miami, FL
02.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently using internal CRM systems.
- Provided product information and support, enhancing overall customer satisfaction.
- Mentored new hires on best practices in customer interactions and service protocols.
- Managed escalated issues, ensuring timely resolution and maintaining positive relationships.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Agent
Health Enrollment Partners
Miami, FL
02.2023 - 07.2024
- Engaged customers to identify needs and recommend suitable products.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained up-to-date knowledge of product features and promotions.
- Provided training support to new sales agents on company policies and procedures.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Collected payments methods for future payments
Front Desk Receptionist
ALCA Medical Center
Miami Fl
01.2022 - 02.2023
- Managed front desk operations, providing exceptional customer service to all guests.
- Coordinated appointment scheduling and maintained organized records for efficient office management.
- Assisted visitors with inquiries, ensuring a welcoming and informative front office experience.
- Handled multi-line phone system, directing calls to appropriate staff and departments promptly.
- Maintained inventory of office supplies, ensuring availability for daily operations without interruption.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Coral Park Senior High School
Miami, FLSkills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Computer proficiency
Payment processing
Customer satisfaction measurement
Scheduling
Follow-up skills
Professional telephone demeanor
Paperwork processing
Appointment scheduling
Order processing
Data collection
Prioritization
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Health Enrollment Partners
02.2023 - Current
Sales Agent
Health Enrollment Partners
02.2023 - 07.2024
Front Desk Receptionist
ALCA Medical Center
01.2022 - 02.2023
High School Diploma -
Coral Park Senior High School