Ada Gonzalez-Torres
Austin,Tx
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
7
7
years of professional experience
Work History
Department Supervisor
Lowe’s Home Improvement
01.2022 - Current
- Primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store
- This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage
- Work with other leaders to identify approaches and behaviors that best meet sales and service objectives
- Communicate those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment
- Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques
- Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
Millwork Sales Specialist
Lowe’s Home Improvement
01.2021 - 01.2022
- Serve as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale
- Provide exceptional consultative services to customers and confirm their needs are met before leaving the store
- Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project
- Used in-house design system to build doors and windows in custom sizes
- Collaborate with manufacturers, contractors, and customers
- Ability to think critically, juggle multiple competing priorities, and respond to requests with fast turnaround time.
Pro Services Sales Specialist
Lowe’s Home Improvement
01.2019 - 01.2021
- Serve as a guide and consultant to every contractor that seeks help and provide the right products and expertise for their project
- Answering Pro questions
- Execute Pro orders and projects
- Collaborate with vendors to get special order items for Pro customers
- Network with contractors in the community.
Communications Representative
Charter Communications
01.2018 - 01.2019
- Speak with customers to gain relevant information, determine the source of the problem, and recommend new methods and modifications to the customers
- Full-time concentrating on TV, internet, voice, and Mobile products in a retail setting
- Interacted with multiple clients daily
- Analyzed data using various quality assurance checks to ensure accuracy
- Provided technical support and troubleshooting of company hardware.
Sales Associate
Sprint
01.2017 - 01.2018
- Responsible for interacting with customers through email and face-to-face, answering simple and complex questions, troubleshooting problems, investigating and resolving customer issues, and maintaining customer satisfaction and retention
- Interviewing customers to gain relevant information to better understand issues going on
- Determining the source of the problem
- Recommending new methods and modifications to the customers.
Education
Wilmington University
New Castle, DESkills
- PeopleSoft
- Project Management
- Salesforce
- Process and Procedure Development
- Workflow Optimization
Languages
Spanish
Native or Bilingual
References
References available upon request.
Military Experience
- US ARMY, Active duty, 2014-01-01, 2017-01-01, Ammunition Specialist, Assist with all aspects of handling explosives including but not limited to receiving, storing, issuing, maintaining, modifying, destroying, and demilitarizing such items. In addition, supervise lower-grade soldiers and provide technical guidance, and assist in the preparation of ammunition, ammunition components, and explosive transport.
- US ARMY, Reserve National Guard, 2017-01-01, Present, Culinary Food Service Specialist. Responsible for the preparation and service of meals both in field and garrison food service operations. Preparing all types of food according to standard and dietetic recipes, as well as ordering and inspecting food supplies and preparing meats for cooking. Oversee and guide lower-grade kitchen personnel to ensure proper food preparation and kitchen safety and sanitation are maintained.
Timeline
Department Supervisor
Lowe’s Home Improvement
01.2022 - Current
Millwork Sales Specialist
Lowe’s Home Improvement
01.2021 - 01.2022
Pro Services Sales Specialist
Lowe’s Home Improvement
01.2019 - 01.2021
Communications Representative
Charter Communications
01.2018 - 01.2019
Sales Associate
Sprint
01.2017 - 01.2018
Wilmington University