Ada Henderson
Owings Mills,MD
Summary
Results-driven leader with expertise in operations management, team leadership, logistics, and customer relations. Adept at streamlining processes, boosting efficiency, and delivering exceptional service in both corporate and entrepreneurial environments. Proven ability to manage complex schedules, lead high-performing teams, and achieve measurable business outcomes.
Overview
20
20
years of professional experience
Work History
Owner / Operations Manager
C & A Hauling Logistics LLC
03.2021 - Current
- Direct all business operations, scheduling routes and load pickups for maximum efficiency.
- Monitor driver performance and address delays, accidents, and traffic issues to ensure on-time deliveries.
- Maintain compliance with transportation regulations while delivering exceptional customer service.
- Build and maintain strong client relationships through proactive communication.
Front Desk Supervisor
Surrey Hotels Corporation
02.2016 - 06.2020
- Managed daily front desk operations, ensuring a smooth guest check-in/check-out process.
- Oversaw staff scheduling and trained team members to uphold high service standards.
- Handled guest concerns promptly, maintaining a positive guest satisfaction rating.
Regional Sales Representative
McBride Research Labs Products
07.2015 - 02.2016
- Represented the company at trade shows, conferences, and promotional events.
- Managed retail accounts, strengthening relationships to drive repeat business and sales growth.
- Delivered product training to retail partners to enhance sales performance.
Client Advisor
Saks Fifth Avenue
01.2015 - 07.2015
- Exceeded sales goals through personalized customer engagement and client relationship building.
Category Supervisor / Onboarding Coordinator / Lead Sales Advisor
Limited Brands Inc.
01.2006 - 01.2012
- Led merchandising initiatives, trained new hires, and implemented sales strategies to boost revenue.
Education
High School Diploma - Business
Jacqueline Kennedy-Onassis
New York, NYBusiness Marketing
New York City College of Technology
Brooklyn, NYSkills
- Logistics & Route Scheduling
- Team Leadership & Training
- Customer Relationship Management
- Event & Trade Show Representation
- Front Desk & Guest Services
- Merchandising & Inventory Control
Timeline
Owner / Operations Manager
C & A Hauling Logistics LLC
03.2021 - Current
Front Desk Supervisor
Surrey Hotels Corporation
02.2016 - 06.2020
Regional Sales Representative
McBride Research Labs Products
07.2015 - 02.2016
Client Advisor
Saks Fifth Avenue
01.2015 - 07.2015
Category Supervisor / Onboarding Coordinator / Lead Sales Advisor
Limited Brands Inc.
01.2006 - 01.2012
High School Diploma - Business
Jacqueline Kennedy-Onassis
Business Marketing
New York City College of Technology
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