Ada Johnson

• Monitored production and quality to achieve specified goals.
• Supported evaluation processes for recruitment, discipline, and performance.
• Managed production environment coverage process.
• Guided department orientation tailored for each direct report.
• Provided ongoing training for established employees.
• Facilitated ongoing communication between internal departments.
• Served as a point of escalation for resolving concerns.
• Collaborated with team to ensure policy compliance.
• Collaborated across teams to oversee processes from insurance verification to payment collection.
• Reviewed and confirmed compliance with existing policies and procedures.
• Consistently achieves project and report completion within set deadlines.
• Managed staff, monitored performance, and provided coaching to align with company goals.
• Fostered positive workplace culture by exemplifying desired behaviors.

Screened uninsured patients for potential government program and hospital charity program eligibility.

Meeting with families to review their hospital coverage and answer questions. Assisted with prescription drug programs for patients with long term conditions.