Samuel Santana
Round Rock,TX
Summary
Highly experienced Trilingual (Eng, Portuguese and Spanish) AV Engineer with 23+ years of expertise in designing, implementing, and supporting audiovisual systems, offering a unique blend of technical, project management, and language skills, with a proven track record of delivering successful collaboration solutions across various industries.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Consultant AV Engineer
Texas Childrens Hospital
07.2024 - 01.2025
- Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of AV hardware
- Follow processes and procedures from client and employer
- Communicate with client at peer technical levels
- Act as a technical lead for SMB-sized clients
- Provide peer support for AV Engineers
- Follow processes and procedures from client and employer
- Communicate project status and weekly activities to internal and external PMs
- Maintain and update project documentation and auditing for various clients
- Maintain a professional demeanor when dealing with clients
- Participate in project kick-off meeting and design discussions
- Communicate troubleshooting and incident reporting procedures to the technical team and monitor compliance
- Assist with ongoing development of team standards and processes
- Participate in the delivery of projects on time and within budget
- Meet with AV Engineers to review the design and implementation plans for the client, ensure understanding of the business needs and how they map to the solution, and provide feedback to PM, PMO, and Senior Consultants based on actual field experience
- Track, manage, and secure all associated equipment on a job site
- Effectively communicate daily job site status to the project team
- Effectively communicate with employees, customers, and colleagues in a professional environment
System Engineer L4 and Lead Admin Trilingual
Apple
10.2022 - 04.2024
- Responsible for procuring and managing spare parts with local vendors and maintaining a healthy stock in five countries (Canada, Colombia, Chile, Mexico, and Brazil) and over 240 video conference rooms
- Responsible for all technical functions in all video conference rooms, tracking tickets, and conducting remote tests and repairs
- Responsible to create and define DNS Zone for Vlan dedicated to Voice
- Partner with the finance team to track support spending
- Specialize in Cisco Video Conference and Crestron Automation
- Manager and support Cisco CUCM
- Experienced in installing, configuring, and maintaining professional A/V equipment from companies like Crestron, Biamp, QSC, Cisco, Polycom, integration QSYS audit systems and Logitech
- Experienced in design of Cisco UC and Microsoft conferencing systems and collaboration technologies
- Strong knowledge of UCC concepts, products, technologies, and solutions including VoIP, messaging, H.323, SIP, and IP communications
- Working knowledge of interfacing with managing Azure, AWS, and Google Cloud platforms
- Deep Knowledge of MS TEAMS, Cisco Webex, Bluejeans, Zoom, Jabber, etc
- Expert in VCS codecs, content and video display units, and microphones
- Deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures
- Proficient working Codecs (Polycom and CISCO), control systems (AMX, Extron and Crestron), Audio video matrix switchers (Crestron, Extron, and AMX), and Digital Signal Processors (ClearOne, Extron and Biamp)
- Global Audiovisual Support
App Technical Support Bilingual Support
Accenture/ Facebook
11.2019 - 12.2022
- Company Overview: Facebook/Whatsapp project
- Provide technical support for IOS and Android devices, analyze logs to identify errors and bugs, and help developers in bug identification and resolution
- Analyze Network logs to find LTE or 5G problems
- Manage and review case queues, ensure timely follow-up on open tickets, and provide feedback on identified trends
- Become a subject matter expert in the tools and processes, ensuring high-quality support and professionalism
Independent Av Consultant / Project Manager
SS Audio Video and CIA
12.2012 - 08.2018
- Consulting specialized in audio, video, and automation systems
- Advanced support to Network engineer to setup Cisco CUCM , DNS and V-Lan for voice
- Execution of projects and installation of home theaters, High end audition room, auditoriums, theaters, and sound in general
- Purchase and installation of high-end audio and video equipment
- Served clients such as British School St Pauls, Forest College, Cruzeiro do Sul Bank, Divertire Educational, CNA, Fisk, City Hall of Jundiaí, Rio de Janeiro Olympic Games
- Advanced knowledge in AV cabling, Crestron Medium, Lutron Basic, Bose Advanced, Sony Projectors, Barco, Christie Digital, and NEC Solutions
System Maintenance and Administration
Multimoney Currency Brokerage Ltda
01.2011 - 11.2011
- Managed and maintained company server infrastructure.
- Performed regular system updates and patches.
- Configure and optimized network and system settings.
- Observe and apply all ITIL process to Data Security
- Resolved technical issues and provided support to end users.
- Implemented security protocols and monitored system activity.
- Support Windows, Linux Debian and Mac Os user
- Analyzed budgets, forecasts and current trends to support overall financial operations.
System Analyst and Computer System Administration
Opice Seixas and Perisse Lawyers Company
01.2008 - 12.2008
- Maintenance of systems, PCs, Security and network
- Supply of supplies for IT
- Bidding for the provision of IT services and Telecom
- Administration of systems, backup, and system themes
- Improved systems with addition of new features and infrastructure.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Sales Technical Clerk Technical Consultant
Fnac of Brasil
02.2001 - 03.2002
- Consulting, project, and sale of audio, video, and digital photography equipment, audio high-end, and home theater
- Collaborated with engineering team to determine project specifications.
Education
Bachelor of Science - Computer And Information Sciences
UNESA
Rio De Janeiro01-2012
ASSOCIATES DEGREE - INFORMATION TECHNOLOGY
SENAI
São Paulo/BRZ01.2013
Skills
- AV solutions
- AV project management
- Mac OS
- Hardware Support
- Network implementation and maintenance
- Audio Engineering
- Audiovisual equipment operation
- Video conferencing support
- Network troubleshooting
- System design
- Project management
- Technical documentation
- Cisco Conference
- ITIL v4
- COBIT 2013
- Extron
- Crestron
- Sure Design
- Cisco CUCM Intermediate
- Cisco CCNA (coursing)
- Team leadership & development
- Cloud computing
- Business analysis
Certifications Courses
- Associates Degree Information Technology, SENAI / FINDES, 01/01/13
- COBIT, Fundação Bradesco, 01/01/13
- Information Security, Intel NGC
- Dell Layered Information Security, Dell Training
- Power Management for CPD, Dell Training EAD, 01/01/13
- System Management, Dell Training EAD, 01/01/13
- Storage Consolidation, Dell Training EAD, 01/01/13
- Introduction to Virtualization, Dell Training EAD, 01/01/13
- Introduction to Microsoft Hyper-V, Dell Training EAD, 01/01/13
- IT Management, Intel NGC, 01/01/13
- Cloud Computing, Intel NGC, 01/01/13
- Infrastructure for SMBs, Intel NGC, 01/01/13
- ITIL Fundamentals, Bradesco Foundation, 01/01/12
- MCSA Preparatory, Microsoft Academy, 01/01/12
- Computer Networking, Digital Networking Security, 01/01/18
- Computer Networking, Local Area Networks and the OSI Model, 01/01/18
- AFS Information Security Checkup, Accenture, 01/01/19
- Home Defense diagnostic, Accenture, 01/01/20
- Anti money laundering / Counter-terrorism Financing, Facebook, 01/01/20
- Privacy Security and Confidentiality for Workers, Facebook, 01/01/20
- Client Data Protection (CDP), Accenture, 01/01/20
- Super Hacker Land_RTR, Accenture, 01/01/20
- Information in the Digital Age (FY20/FY21 Version), Accenture, 01/01/20
- MacOS Support Essentials Certification, 07/15/22
- Google Data Analytics Certificate, 12/01/21
- Crestron Core Track Certified, 10/01/22
- BiAmp TeseraForté Certification, 05/01/23
- Cisco CUCM Training, 07/01/23
- Cisco CUCM CCNA - in course
- Logic Pro X Dolby Atmos Training, 07/01/23
- ICP Interview Certificate Program, 09/01/23
- Extron AV Specialist, 05/01/24
Certification
- CEA - Certified Audio Engineer
- Certified Technology Specialist (CTS) - AVIXA.(cursing)
- Audio System Engineering
- Crestron CTI-CCT
- CPR (adult and infant)
- Network OSI
- Cisco CCNA (cursing)
Languages
English
Professional Working
Portuguese
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Cisco CUCM
Slack
DANTE
Timeline
Consultant AV Engineer
Texas Childrens Hospital
07.2024 - 01.2025
System Engineer L4 and Lead Admin Trilingual
Apple
10.2022 - 04.2024
App Technical Support Bilingual Support
Accenture/ Facebook
11.2019 - 12.2022
Independent Av Consultant / Project Manager
SS Audio Video and CIA
12.2012 - 08.2018
System Maintenance and Administration
Multimoney Currency Brokerage Ltda
01.2011 - 11.2011
System Analyst and Computer System Administration
Opice Seixas and Perisse Lawyers Company
01.2008 - 12.2008
Sales Technical Clerk Technical Consultant
Fnac of Brasil
02.2001 - 03.2002
- CEA - Certified Audio Engineer
- Certified Technology Specialist (CTS) - AVIXA.(cursing)
- Audio System Engineering
- Crestron CTI-CCT
- CPR (adult and infant)
- Network OSI
Bachelor of Science - Computer And Information Sciences
UNESA
ASSOCIATES DEGREE - INFORMATION TECHNOLOGY
SENAI
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