Ada Lasher

• Facilitated effective client interaction by coordinating transportation schedules to various authorized destinations according to Medicare and Medicaid plans.
• Maintained high levels of professionalism while interacting with customers via phone.
• Resolved customer complaints promptly to ensure customer satisfaction.
• Maintained records of customer interactions, comments, and complaints.

• I provided my children with academic support, motivation, and guidance during the school year.
• Ensure my children are on track with assignments and coursework.
• I supported my children in comprehension and completion of homework, as well as for ongoing literacy work.
• Responded to email and telephone requests to teachers about my children with specific information.
• Instructed my children on the proper utilization of computers and class-related technology.
• Displayed patience and understanding when dealing with difficult situations.

• Santo Domingo, Dominican Republic.
• Developed and implemented lesson plans for English language learners, focusing on grammar, pronunciation, reading comprehension, writing and conversation.
• Provided individualized instruction to help students develop their conversational and academic English skills.
• Assessed student learning styles and provided appropriate accommodations to maximize learning potential.
• Encouraged students to practice speaking in English by creating a positive classroom environment with interactive activities.

• Santo Domingo, Dominican Republic
• Developed and implemented lesson plans for English language learners, focusing on grammar, pronunciation, reading comprehension, writing and conversation.
• Provided individualized instruction to help students develop their conversational and academic English skills.
• Encouraged students to practice speaking in English by creating a positive classroom environment with interactive activities.

• Provided translation assistance for customers with limited English proficiency.
• Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
• Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
• Created detailed reports on customer interactions including complaint resolution summaries.

Santo Domingo, Dominican Republic

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
• Composed letters and emails as required by management staff.

• At DHL Express, Santo Domingo, Dominican Republic I adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive-one call resolutions of customer issues.
• Responded to customer calls to answer questions about products and services.
• Collaborated with shipping team to track shipments, verify orders and handle product returns.