Luis Fernando Lopez
Rocklin,CA
Summary
Bilingual professional with a Bachelor of Arts in Family Law and over 10 years of experience in customer advocacy, retail operations, and account management. Proven ability to drive customer satisfaction, lead high-performing teams, and streamline operational processes. Adept at fostering strong client relationships, enhancing business efficiency, and delivering outstanding customer experiences. Skilled in strategic problem-solving, team leadership, and bilingual communication to achieve business objectives and exceed performance targets.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Service Advocate (Remote)
GoodLeap LLC
Roseville, CA
11.2021 - 11.2024
* Delivered exceptional support to clients, ensuring their inquiries and concerns were resolved promptly and professionally.
* Managed escalated cases with professionalism and provided timely resolutions.
* Documented and tracked customer interactions in the company’s CRM systems to maintain accurate records.
* Identified opportunities for upselling or cross-selling products and services to meet customer needs.
Retail Store Manager (On-Site)
Sprint/T-Mobile
Roseville, CA
06.2015 - 09.2021
* Oversee the daily operations of the store, ensuring smooth and efficient processes in sales, customer service, and inventory management.
* Lead and motivate employees to achieve sales goals and deliver exceptional customer experiences.
* Develop and implement sales strategies to drive revenue growth and increase profitability.
* Monitor key performance indicators (KPIs), such as sales targets, customer satisfaction, and inventory turnover.
* Recruit, train, and develop staff while fostering a positive and collaborative work environment.
Education
Bachelor of Arts - Family Law
Universidad de San Pedro Sula (USAP)
San Pedro Sula, Honduras 11.2010
Skills
* Communication Skills
* Financial Knowledge and Compliance
* Problem Solving and Critical Thinking
* Technical Proficiency
* Multitasking and Time Management
* Conflict Resolution and Negotiation
* Teamwork and Adaptability
* Leadership and Team Management
* Customer Service and Sales
* Inventory and Merchandising
* Retail Store Operations
* CRM Software
* Call Center Experience
* Proficient in Microsoft Office
Languages
Fluent in English and Spanish.
Timeline
Bilingual Customer Service Advocate (Remote)
GoodLeap LLC
11.2021 - 11.2024
Retail Store Manager (On-Site)
Sprint/T-Mobile
06.2015 - 09.2021
Bachelor of Arts - Family Law
Universidad de San Pedro Sula (USAP)