ADA MARIE HARRIS
Lanham,MD
Summary
Administrative and service professional with a background in records management, customer assistance, scheduling, and procedural support across office and public-facing environments. Balances multiple priorities while preparing accurate documents, resolving routine issues, and delivering respectful support that improves access to information and services.
Overview
27
27
years of professional experience
Work History
Human Resources Assistant
U.S. Department of Homeland Security — U.S. Coast Guard
Washington, DC
04.2011 - 04.2023
- Maintained accurate records, correspondence, reports, and databases while protecting confidential information.
- Coordinated communications and followed up on requests, ensuring timely responses and completion of actions to facilitate operational efficiency.
- Delivered courteous, professional assistance to personnel and individuals, enhancing their access to information and support.
- Responded to inquiries, explained established procedures, and directed requests to the appropriate offices or personnel.
- Prepared and reviewed official documents for accuracy, clarity, and professional presentation.
- Handled multiple priorities and deadlines, maintaining organization and attention to detail to support effective HR functions.
- Received recognition for outstanding performance as Civilian of the Quarter in 2014 for exceptional work ethic and professionalism.
Customer Service / Cash Office Associate
Marshalls
Laurel, MD
04.2011 - 11.2022
- Delivered friendly, attentive customer service in a fast-paced retail environment.
- Assisted customers with questions and concerns, ensuring timely resolution and directing inquiries to appropriate departments.
- Communicated information clearly and professionally while helping maintain a positive customer experience.
- Handled cash transactions and maintained accurate financial records, contributing to financial integrity and compliance with company procedures.
- Prepared daily financial reports and supported cash-office reconciliation activities.
- Collaborated with team members to ensure smooth operations and provide courteous service during peak periods.
Election Technician
Board of Elections
Largo, MD
06.2018 - 06.2020
- Tested voting equipment and documented quality assurance results accurately.
- Supported election operations and post-election audit activities with attention to detail and procedural compliance.
- Collaborated with election personnel to maintain orderly operations, contributing to a smooth and efficient voting process.
- Guided individuals through established procedures, facilitating access to appropriate resources and enhancing voter understanding.
- Assisted voters with inquiries, ensuring accurate information and a positive experience at polling locations.
Administrative, Personnel, Transportation, and Leadership Positions
U.S. Coast Guard
08.1996 - 04.2011
- Facilitated resolution of administrative inquiries for personnel and customers regarding procedures, travel requirements, and service-related requests.
- Coordinated schedules and travel arrangements, enhancing communication and streamlining administrative activities.
- Maintained accurate records and handled sensitive information with discretion.
- Resolved administrative issues through research and effective coordination with relevant offices, improving service delivery.
- Supported organizational operations by tracking deadlines, preparing reports, and following through on assigned responsibilities.
- Gained extensive experience in various roles during active duty in the U.S. Coast Guard.
Education
Bachelor’s Degree - Business Administration
Strayer University
08-2015
Skills
- Employee Relations
- Onboarding Coordination
- HR Communication
- Payroll Administration
- Scheduling and Recordkeeping
- Microsoft Office
- Clerical support
- Attention to detail
- Customer service
- Team collaboration
- Directional assistance
- Interpersonal skills
MILITARY SERVICE
- United States Coast Guard
- Rank: Chief Petty Officer
Timeline
Election Technician
Board of Elections
06.2018 - 06.2020
Human Resources Assistant
U.S. Department of Homeland Security — U.S. Coast Guard
04.2011 - 04.2023
Customer Service / Cash Office Associate
Marshalls
04.2011 - 11.2022
Administrative, Personnel, Transportation, and Leadership Positions
U.S. Coast Guard
08.1996 - 04.2011
Bachelor’s Degree - Business Administration
Strayer University