Ada Pacheco
Mesa,AZ
Summary
Hardworking and passionate job seeker with strong customer service skills eager to secure entry-level Marketing position. Hope to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Takes pride in providing the best customer service and creating that six-star experience that will help the company retain them. From past and recent job experiences, skilled to meet customer needs, addressing complaints, and resolving issues in a timely manner.
Overview
6
6
years of professional experience
Work History
Microsoft Surface Enterprise Support Agent
Education At Work
Tempe, AZ
06.2019 - Current
- Maintained up-to-date knowledge of Microsoft's product and service changes which resulted in being able to provide excellent support and efficient answers to questions.
- Delivered prompt service to prioritize customer urgency in resolving issues with their devices.
- Worked through 30 flow of customer calls/emails with minimal wait times to meet their needs quicker and meet required KPIs which advanced skills in communication and writing.
- Troubleshoot Windows software, Office applications, and now Surface hardware and have gained technical skills that help resolve most issues at any given moment.
- Applied effective time management techniques to meet tight deadlines
Server
Retirement Home, Discovery Point
Mesa, AZ
02.2017 - 06.2019
- Served food and beverages promptly to 40 people with focused attention to their needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Developed great memory by remembering every order wanted or needed to be changed which resulted in positive feedback and attitudes.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Marketing
W. P. Carey School of Business, Arizona State University
Tempe, AZ05.2023
High School Diploma -
Mesa High School
Mesa, AZ05.2019
Skills
- Teamwork and Collaboration
- Leadership
- Emotional Intelligence
- Business Writing and Communication
- Professional Telephone Etiquette
- Integrity and Strong Work Ethic
- Planning and Organization
- Time Management
- Efficient and Detail-Oriented
- Active Listening
- Creativity
- Technical: Office, Windows, Surface troubleshooting
Mesa High DECA
DECA Representative 2016-2018
DECA President 2018-2019
- Increased number of students who won medals at competition to 25.
- Managed two campaigns for students running for DECA state officers.
- Teach new DECA members up until this day by going once every year to present about
the organization and answer any questions they have about college or DECA
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Microsoft Surface Enterprise Support Agent
Education At Work
06.2019 - Current
Server
Retirement Home, Discovery Point
02.2017 - 06.2019
Bachelor of Science - Marketing
W. P. Carey School of Business, Arizona State University
High School Diploma -
Mesa High School