Ada Robinson
Memphis,TN
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Manager
Shelby County Child Support Services
Memphis, TN
08.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Customer Service Representative
Radial
Memphis, TN, US
10.2023 - Current
- Help customers with placing orders from world market and hibbet sports and city gear.Email and deal with customers orders
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Order Picker
ScanSource
Southaven, MS, US
04.2023 - Current
- Using Rf Scan Gun Picking Orders
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed orders precisely for correct items, sizes and quantities.
General Cleaner
Federal Reserve Bank of St. Louis
Memphis, TN, US
11.2022 - Current
- Clean sweep vacuum mop building
- Emptied trashcans and transported waste to collection areas.
- Maintained a safe working environment by promptly addressing spills and potential hazards.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
Counselor
Maximus
Memphis, TN
04.2024 - 08.2024
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Education
High school diploma -
Melrose High School
Memphis, TNSkills
- Packaging
- Warehouse Experience
- Order Fulfillment
- Order Picking
- Shipping & Receiving
- Manufacturing
- Microsoft Office
- Cleaning
- Materials Handling
- RF Scanner
- Inventory Control
- Order Picker
- Microsoft Powerpoint
- Typing
- Clerical experience
- Customer service
- Proofreading
- Retail sales
- Google Docs
Certification
Microsoft Office Specialist, 05/01/11, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Case Manager
Shelby County Child Support Services
08.2024 - Current
Counselor
Maximus
04.2024 - 08.2024
Customer Service Representative
Radial
10.2023 - Current
Order Picker
ScanSource
04.2023 - Current
General Cleaner
Federal Reserve Bank of St. Louis
11.2022 - Current
High school diploma -
Melrose High School
Microsoft Office Specialist, 05/01/11, Present