Adaigha Lathers
Kidz Karousel, OLOL
Baton Rouge,LA
12
years of professional experience
Call Center Rep (Inbound & Outbound Calls) with experience managing high-volume inbound and outbound calls across healthcare, Medicaid, and general customer service environments. Delivers accurate issue resolution, CRM documentation, and confidential data verification while keeping interactions professional and calm. Supports faster response times by tracking customer outcomes and sharing feedback that improves service delivery.
Work History
Lead Teacher
10 Months- Mentored and trained junior teachers to enhance instructional techniques and classroom management skills.
- Streamlined classroom operations, improving efficiency in lesson delivery and resource management.
- Facilitated team meetings to discuss student performance, curriculum updates, and collaborative strategies.
- Collaborated with parents to address student needs and foster a supportive learning environment.
- Conducted assessments to evaluate student progress and adjust teaching strategies accordingly.
Call Center Rep (Inbound & Outbound Calls)
2 Years- Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
- Resolved customer inquiries efficiently, utilizing CRM tools to track interactions and outcomes.
- Collaborated with team members to improve call handling processes and reduce average response time.
- Documented customer feedback to identify trends and enhance service delivery strategies.
Call Center Customer Service Representative
3 Years 8 Months- Resolved customer inquiries effectively, ensuring high levels of satisfaction and retention.
- Managed multi-channel communications including phone, email, and chat to enhance service delivery.
- Documented customer interactions accurately in CRM systems for future reference and analysis.
- Collaborated with team members to streamline processes, improving response times and efficiency.
Insurance Call Center Rep
5 Years 4 Months- Managed high-volume inbound calls while delivering exceptional customer service.
- Resolved customer inquiries, ensuring accurate information and timely solutions.
- Utilized CRM software to track interactions and maintain detailed records.
- Collaborated with team members to streamline communication processes and improve response times.
Education
High School Diploma
Medical Assistant - Certified Medical Assistant
Skills
Customer service
Active listening
Call management
Client relations
Customer satisfaction measurement
Data entry
Microsoft Excel
Appointment scheduling
Administrative support
Provider enrollment
Timeline
Lead Teacher
Kidz Karousel, OLOL
10.2025 - CurrentRead More
Call Center Rep (Inbound & Outbound Calls)
Everise
09.2023 - 09.2025Read More
Call Center Customer Service Representative
Savard
12.2019 - 08.2023Read More
Insurance Call Center Rep
Freeway Insurance
07.2014 - 11.2019Read More
Second Chance Academy
High School Diploma
Read More
Medical Training College
Medical Assistant from Certified Medical Assistant
Read More