ADajah CRanford

Customer SErvice / Office Administration A diplomatic hard worker with a background and experience in customer service and living support, able to analyze situations and implement positive solutions to problems and conflicts. Provide strong organizational skills, establish priorities, and meet multiple deadlines. Knowledge of front office procedures and able to adapt and learn new materials and software systems quickly.

• Answer department telephone, screen calls, take messages and convey information to appropriate parties.
• Be courteous to visitors and make them comfortable by greeting clients in a prompt courteous helpful manner.
• Provide general information and directions for inquiries.
• Assist clients with a variety of customer service assistance.
• Schedule appointments, maintain appointment schedules and help with administrative tasks.
• Typing, scanning and data entry experience.
• Assist the Community Management Coordinator in meeting support living regulations.
• Communicate effectively with the client’s family members.
• Organize and plan community activities.
• Complete daily progress notes.
• Attend agency in-service training.
• Participate in the consumer’s interdisciplinary team meeting.
• Perform skill assessments and assist in the preparation of training programs and materials.