Jonathan Martin
Hayward,CA
Summary
To obtain a professional position where I can maximize my skills and experiences in a challenging environment to achieve the corporate goals.
Overview
12
12
years of professional experience
Work History
Church Clerk
World Mission Society Church Of God
07.2019 - Current
- Handle administrative work of all sorts from contract management for opening new church locations,member data base, worship service records, education planning.
- Assistant work for the church overseer on a daily basis
- Coordinated church events and activities for member and guest participations, gathered participants from the state senate, city council members etc.
- collaborated with other volunteer organizations and sponsors for local or regional projects.
- Completed forms, reports, logs.
- Deliver Sermons for the church worship services
Customer Care Representative
Blue Shield of CA
07.2015 - 07.2019
- Billing and claims specialist for Medicare enrollees, employer groups, Cal/and or Federal COBRA enrollees
- Addressed customer questions for there benefits and payment details for the insurance coverage.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
Customer Service Representative
Neoteric Solution Inc
08.2012 - 07.2015
- Received bulk and small orders for products over the phone from business cooperations or individual customers
- Responded to customer requests for products, services, and company information.
- Managed live chat request from customers for two of the companies websites
- evaluated returned products to confirm if we could resell of disregard the items
- Made product tutorial videos for our websites and youtube
Education
No Degree - Photography And Graphics
Indiana University, Purdue University Indianapolis
Indianapolis, INHigh School Diploma -
Jeffersonville High School
Jeffersonville, IN06-2010
Skills
- Office administration
- Records management
- Data entry
- Events planning and coordination
- Administrative policies and procedures
- Volunteer Outreach supervision
- Customer relations
- Billing coordination
- Microsoft office
- Quality control
- Meeting planning
- BookKeeping
Affiliations
- International We Love U Volunteer Foundation
Timeline
Church Clerk
World Mission Society Church Of God
07.2019 - Current
Customer Care Representative
Blue Shield of CA
07.2015 - 07.2019
Customer Service Representative
Neoteric Solution Inc
08.2012 - 07.2015
No Degree - Photography And Graphics
Indiana University, Purdue University Indianapolis
High School Diploma -
Jeffersonville High School
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