ADajaya Jackson
Dallas
Summary
Dynamic professional with a strong background in retail management and customer service. Adept at leading teams, optimizing daily operations, and implementing effective merchandising strategies. Dedicated to improving customer satisfaction and enhancing overall store performance.
Overview
4
4
years of professional experience
Work History
Sales Associate/Customer Service Associate
Nordstrom
Dallas, TX
06.2025 - Current
- Selling and up selling products
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Executed visual merchandising strategies to showcase products attractively and drive sales engagement.
- Adapted quickly to changing priorities and maintained composure in fast-paced retail environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Leadership Intern
Nordstrom
Dallas, TX
09.2025 - 11.2025
- Collaborated with management to identify areas for process improvement, increasing operational efficiency.
- Assisted in coordinating team schedules and ensuring optimal staffing levels across departments.
- Conducted market research to support merchandise selection and optimize inventory turnover rates.
- Provided valuable insights during strategy sessions that informed the direction of future projects.
- Oversaw daily operations within assigned department, ensuring policies were followed consistently.
Front Desk Receptionist
Pressed Roots
Dallas, TX
12.2025 - 05.2026
- Upsell products and memeberships
- Greeted and assisted visitors, ensuring a positive first impression of services.
- Managed multi-line phone system, efficiently directing calls to appropriate staff.
- Scheduled appointments, optimizing calendar management for team efficiency.
- Build relationship with clients
- Trained new reception staff on operational protocols and customer service standards.
Assistant Manager
Forever 21
Dallas, TX
03.2022 - 04.2025
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Supervised team of associates, providing training and performance feedback to enhance skills.
- Monitored inventory and stock merchandise when necessary; Updated all inventory with final prices on a weekly basis.
- Collaborated with management on strategic initiatives aimed at improving operational efficiency and sales growth.
- Coached team daily of product/ sale goals and gave them coaching sessions if needed to reach their
- Stay up to date with numbers and metrics
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TxParalegal Studies
Blackstone Career Institute
12.2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Cash handling
- Service and Support
- Leadership skills
Timeline
Front Desk Receptionist
Pressed Roots
12.2025 - 05.2026
Leadership Intern
Nordstrom
09.2025 - 11.2025
Sales Associate/Customer Service Associate
Nordstrom
06.2025 - Current
Assistant Manager
Forever 21
03.2022 - 04.2025
High School Diploma -
Cedar Hill High School
Paralegal Studies
Blackstone Career Institute