Adalaide Hyde
El Cajon,United States
Summary
Empathetic peer specialist with a background in mental health services and the criminal justice system. Experience includes providing emotional support, coaching individuals toward self-advocacy, and fostering a supportive community environment. Strengths lie in active listening skills, empathy, and the ability to establish trustful relationships. I have made impactful contributions by promoting recovery-oriented environments, empowering individuals to reach personal goals, and providing psychoeducation, using my lived experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Peer Specialist
County of San Diego
El Cajon, United States
11.2024 - Current
- Provided emotional support to help clients cope with difficult emotions such as depression or anxiety.
- Collaborated with community partners to coordinate services for clients in need of housing or employment assistance.
- Educated clients on their rights under HIPAA regulations and other relevant laws.
- Assisted clients in navigating the mental health system and identifying available resources.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Established trusting relationships with clients through active listening and empathetic responses.
- Developed treatment plans based on client needs and preferences.
- Adhered to ethical standards outlined by professional organizations such as the National Association of Peer Specialists.
- Facilitated group discussions regarding recovery topics such as relapse prevention, self-esteem, coping skills, and symptom management.
- Attended continuing education trainings related to peer specialist best practices.
- Supported clients in developing independent living skills such as budgeting, meal planning, medication management.
- Maintained accurate records of client progress using electronic medical record systems.
- Acted as an advocate for clients by attending meetings with psychiatrists, case managers, and other healthcare professionals.
- Participated in weekly team meetings to discuss caseloads and program updates.
- Encouraged client engagement in recreational activities that promote physical activity and socialization.
- Conducted outreach activities to connect with potential clients in the local area.
- Provided individualized support to individuals with mental illness, including crisis intervention and de-escalation techniques.
- Created referrals for additional services when needed such as psychiatric evaluation or substance abuse counseling.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Peer Specialist
Community Research Foundation IMPACT
San Diego, United States
04.2024 - 09.2024
- Used lived experience to connect with clients with severe mental illness through the ACT program model
- Coordinate care with other providers, law enforcement, and referral agencies
- Advocate for client on team using lived experience
- Educated clients on their rights under HIPAA regulations and other relevant laws.
- Instructed individuals in job search and application strategies, resume writing and interview skills.
- Assisted clients in navigating the mental health system and identifying available resources.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Attended continuing education trainings related to peer specialist best practices.
- Conducted outreach activities to connect with potential clients in the local area.
- Provided individualized support to individuals with mental illness, including crisis intervention and de-escalation techniques.
Family Peer Recovery Coach
Telecare In Home Outreach Team
San Diego, United States
10.2023 - 03.2024
- Outreach and coach family members whose loved one is in our program
- Complete family survey packets to assess where client is at according to family, and where family wished client to be
- Provide coaching and strategies for outreaching and getting clients to engage in our program
- Provide resources to families for support groups, education, and mental health for themselves
- Organize and mediate family meetings between family and clients
- Facilitate family education classes for family members
- Provide case management services to clients in the program
- Assist clients with linkages to housing, financial assistance, replacement IDs, medical insurance, WIC, EBT, food banks, mental health resources such as therapy and psychiatry, groceries, and other needed resources
- Drive clients to appointments and accompany them on appointments
- Assist clients in filling out paperwork
- Meet weekly to assess client’s activities of daily living and support as best as needed
- Coordinate with police, PERT, MCRT, and other community resources
- Conduct Columbia and violence screenings, safety plans, and goals client wants to work on
- Write progress notes on every encounter and service in Caminar, and use and access client collateral on Cerner
- Make referrals for clients and family members to other services such as PACE, Jewish Family Services, etc
- Make CPS and APS reports as necessary
- Consult with other providers on cases
- Complete transition plans, discharge paperwork, and work with charts
- Trained in CPI, BEDIRECT, Cerner, Caminar, and Relias training
- First job in the behavioral health field
- Got three clients to engage and complete the paperwork for being engaged within the first four months of working at the program
- Made countless referrals and contacts with other providers
- Assisted clients with stabilization on medication, links to housing, financial assistance, behavioral health needs, and other needed services
- Have substantial knowledge on mental health diagnosis, treatments, medications, therapies, and work really well with clients and families
Loss Prevention Officer
Omni La Costa Spa and Resort
Carlsbad, United States
12.2021 - 02.2022
- Patrol hotels, property, and golf courses for unauthorized people or safety hazards
- Respond to calls for first aid or emergencies
- Write detailed reports
- Maintain key control and logs
- Monitor, archive, and play CCTV footage
- Maintain working relationships with the police and fire department
- Respond to guest and associate injuries and render first aid
- Learned property and operating procedures quickly
- Able to multitask and be efficient
- Familiar with fire alarm panels and companies
Asset Protection Detective, Captain
Macys
San Diego, United States
10.2018 - 02.2021
- Monitor CCTV and sales floor for external theft
- Deter theft visually
- Make arrests when theft occurs adhering to local/federal laws and Macy's policies
- Conduct internal investigations for theft of money/property/merchandise
- Compile evidence in internal and external investigates for cases and for prosecution purposes
- Investigate fraudulent activity, investigate policy violations, background investigation findings, improper conduct or behaviors, and/or any other crimes committed against Macys or another person
- Respond to fire and burglar alarms
- Respond to after-hours alarm calls
- Respond to accidents and emergencies
- Participate in ORC (Organized Retail Crime) tracking
- Make detailed reports on all recoveries, arrests, and incidents/injuries
- Work with local law enforcement by providing statements, narrative report of events, and CCTV
- Partner with law enforcement for arrests and citation/arrest from law enforcement
- Conduct ORC interview with ORC subjects
- Provide Civil Demand paperwork and citations to arrestees for petty theft/grand theft/robbery/burglary
- Cite arrestees with Trespass notices
- Detain arrestees for theft
- Conduct package/personal bag/lunch bag checks on employees for theft or illegal property/weapons
- Protect property, merchandise, customers, and colleagues
- Created auditing forms and contract with colleagues to help diminish theft
- Created 'AP Chats' to help better facilitate communication and understanding between AP, managers, and colleagues
- Conducted bi-monthly alarm tests
- Conducted store audits
- Conducted monthly shortage meetings
- Conducted shortage analysis meetings with managers
- Part of the Internal Task Force for Macys
- Certified in internal interviews
- Trained in W-Z interviewing techniques
- Skilled in investigation techniques using covert cameras, register data, and other reports
- Have partnered and done credit card fraud cases for outside parties
- Interviewed prospective employees for both Detective and VSO (Visual Security Officer) positions
- Trained 6 VSOs and 7 Detectives
- Proficient at writing narratives for incidents, arrests, and merchandise recoveries
- Working knowledge of CCTV systems (particularly ExacqVision) and camera systems (PTZs, domes, and IP), how to troubleshoot, reset, and change out cameras
Security Guard
Allied Universal
San Diego, United States
10.2017 - 10.2018
- Patrol properties and perimeters
- Check doors, monitor guests coming in and out
- Respond to fire and burglar alarm calls
- Respond to injuries and first aid
- Check on labs and lab equipment such as fume hoods and incubators
- Monitor CCTV
- Write detailed reports of activities by half an hour or hour increments
- Write detailed reports on any incidents or accidents
- Started as a rover, filling in for call outs or when understaffed
- Trained at Hologic and was requested by guards there to be a permanent placement two nights a week
- Completed training at Vertex Pharmaceuticals as a replacement guard and was requested by site supervisor to be a permanent guard two nights a week
- Frequently participated as an extra guard and traffic control for the Rock Church in Point Loma and El Cajon when events were held and was commonly requested by the site supervisor there
- Able to learn different building layouts and properties quickly and efficiently
- Familiar with fire alarm panels and companies
Sales Floor Associate
Kohls
San Diego, United States
11.2016 - 12.2017
- Maintain a clean fitting room
- Put clothes back where they belong
- Recover all hangs, refold all folds
- Answer and assist customers with questions, etc
- Started as a seasonal temporary employee, was kept on after the holiday season due to work performance
- Started in the highest demand department and was successful, cross trained in all aspects of the business from sales floor, cashiering, back-stocking, merchandising, unloading the truck, fulfilment, price changing, etc
- Customer service, dealing with difficult people and a fast-paced environment, learning departments and pricing quickly, being versatile in learning different aspects of the business, being detail oriented, good time management, ability to work on my own and be productive
Host
Applebee’s
San Diego, United States
04.2017 - 09.2017
- Greet and seat guests
- Clean and bus tables
- Run drink and food orders to tables
- Set up tables for large parties
- Maintain a waitlist when kitchen is busy
- Maintain level of customer service
- Started as a Host and gradually moved up to Curbside and food line, taking orders for drinks and appetizers for servers and bar tenders when they were busy
- Customer service, dealing with difficult people and high stress/pressure environment, dealing and maintaining composure in fast paced work, problem-solving, troubleshooting
- Teamwork, stepping in to help coworkers when they are overwhelmed or need help, striving to learn more and move up in the restaurant by taking on more responsibilities
Busser/Food Runner
Nakoma Golf Resort
Clio, United States
05.2016 - 08.2016
- Greet and seat guests
- Bring water out to tables
- Occasionally take drink orders
- Make, and take orders out to tables
- Occasionally take food orders
- Bring food out to tables and provide any condiments or extra/sides as desired
- Remove finished plates, refill drinks and waters
- Clean off tables or reset them
- Clean restaurant, restock server station, restock bar, any other duties as needed/desired
- Learned how to multitask in a fast paced and high pressure environment
- Learned the business and menus quickly
- Refined customer service skills
Police Explorer
Chico Police Department
Chico, United States
07.2015 - 05.2016
- Volunteer for police
- Participate in tactical training, details for Police and the City of Chico
- Participate in competitions with other Explorer programs in United States
- CLETS testing, completed hours with Records and Dispatch
- Participated in ride-alongs in an Explorer capacity
- Learned what a paramilitary and command structure are like
- Learned how to work with a team, and how to take the lead in a situation
- Learned tactical discipline in regards to active shooter situations, clearing buildings, firearm safety, and less lethal force
- Trained in traffic stops and citations, felony traffic stops, domestic disturbances, drunk driver/sobriety testing, trespassing, CLETS, KOGA, Dispatch, Records, Police Academy driving course, traffic incidents, drill and color guard, welfare checks, drug testing, K9 training, PT- including the 6-foot wall, forensics- including reading blood spatter patterns
- Conducted roadblocks in the city for events, learned how to interact with public
Server/Cashier
Panda Express
Chico, United States
07.2015 - 10.2015
- Maintain food in steam table such as: stirring, taking temperatures, or making sure there is sufficient amounts for current customer requests
- Cleaning bathrooms, steam table, or various other items
- Restocking cups, to-go containers, etc
- Serving guests as per request
- Ringing up orders and making change if cash was used
- Running drive through, running orders out to cars
- Taking orders over the phone
- Counting money for safe, maintenance work outside restaurant such as washing windows or polishing walkways, and washing dishes
- Learned how to multitask in a fast paced environment: taking drive through orders while making change and preparing the orders
- First real customer serviced job, taught me how to interact with customers and maintain composure with difficult people
Housekeeping
Camp Layman
Blairsden, United States
04.2013 - 09.2013
- Clean cabins, open them back up after being closed all winter
- Complete yardwork and maintenance, and sanding and painting/staining furniture such as worn picnic tables
Education
Bachelor of Science - Psychology
Capella University
01-2026
Associate of Science - Criminal Justice
Butte College
Oroville, CA, United States05.2016
High school diploma or equivalent -
Portola Jr./Sr. High
Portola, CA, United States06.2014
Skills
- Microsoft Office
- Outlook
- Word
- Excel
- PowerPoint
- Cerner
- Caminar
- SmartCare
- Motivational Interviewing
- Harm Reduction
- WRAP
- CBT
- DBT
- Mindfullness
- Wellness planning
- Resource navigation
- Safety planning
- Psychoeducation
- Case management
- Crisis intervention
- Cultural competence
Affiliations
- NAMI
- CalMHSA
- Trauma Intervention Program (TIP) - Volunteer
References
- Joshua Leger, Omni La Costa Hotel and Resort, Shift Supervisor, (760) 484-0636, joshua.leger@omnihotels.com
- Amber Bayona, Telecare IHOT, Clinical Director, (619) 961-2120, abayona@telecarecorp.com
- Sara Sanobari, Telecare IHOT, Team Lead, (619) 961-2120, ssanobari@telecarecorp.com
- Zuza Vetrenski, CRF IMPACT, Blue Team Lead, (619) 398-0355, zvetrenski@comresearch.org
- Katelyn Bell, Personal Reference, (406) 437-4202, missladykatie13@gmail.com
- Elyse Waters, Teleare IHOT, Coworker, (716) 864-1073, eaguas90@gmail.com
Job Related Training
- Peer Support Specialist, 10/01/23
- First Aid/AED, 10/01/23
- CPI, 11/01/23
- Cerner, 11/01/23
- Caminar, 11/01/23
- CLETS, 06/01/15
- TIPs, 05/01/21
- Trauma Intervention Training, 08/01/20
- Guard Card, 07/01/18
Certification
- Medi-Cal Certified Peer Support Specialist
Timeline
Peer Specialist
County of San Diego
11.2024 - Current
Peer Specialist
Community Research Foundation IMPACT
04.2024 - 09.2024
Family Peer Recovery Coach
Telecare In Home Outreach Team
10.2023 - 03.2024
Loss Prevention Officer
Omni La Costa Spa and Resort
12.2021 - 02.2022
Asset Protection Detective, Captain
Macys
10.2018 - 02.2021
Security Guard
Allied Universal
10.2017 - 10.2018
Host
Applebee’s
04.2017 - 09.2017
Sales Floor Associate
Kohls
11.2016 - 12.2017
Busser/Food Runner
Nakoma Golf Resort
05.2016 - 08.2016
Police Explorer
Chico Police Department
07.2015 - 05.2016
Server/Cashier
Panda Express
07.2015 - 10.2015
Housekeeping
Camp Layman
04.2013 - 09.2013
Bachelor of Science - Psychology
Capella University
Associate of Science - Criminal Justice
Butte College
High school diploma or equivalent -
Portola Jr./Sr. High