Adalberto Gabriel Villalobos
Duluth,MN
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Waiver Case Manager
Supportive Living Solutions
06.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Program Supervisor
TBI Residential
05.2022 - 06.2023
- Increased program efficiency by streamlining processes and implementing time-saving strategies.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with community partners to secure resources and support for various programs.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Championed continuous improvement culture within the team, promoting open feedback channels and celebrating successes together as a group.
- Enhanced resident care by effectively managing and overseeing staff in daily activities.
- Improved program quality by developing and implementing individualized service plans for residents.
- Fostered a supportive and compassionate living environment through regular communication with residents and their families.
Support Specialist
WorkWell Prevention & Care
07.2021 - 05.2022
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
Bartender
Buffalo Wild Wings
10.2019 - 05.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
BBA - Healthcare Administration
University of Minnesota, Duluth
Duluth, MN05.2022
Skills
- Chronic Disease Management
- Regulatory Compliance
- Needs Assessment
- Health History Documentation
- Care Coordination
- Client Advocacy
- Performance Tracking
- Case Management
- Patient support
- Crisis Intervention
- Documentation And Reporting
- Court Mandated Reporter
Certification
Languages
Spanish
Native or Bilingual
Timeline
Waiver Case Manager
Supportive Living Solutions
06.2023 - Current
Program Supervisor
TBI Residential
05.2022 - 06.2023
Support Specialist
WorkWell Prevention & Care
07.2021 - 05.2022
Bartender
Buffalo Wild Wings
10.2019 - 05.2022
BBA - Healthcare Administration
University of Minnesota, Duluth
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