ADALGIZA AMBROSE
Springfield Gardens,NY
Summary
Dedicated administrative professional specializing in coordinating multi-departmental operations and enhancing workflows. Proven track record of managing scheduling, training staff, and fostering collaboration to ensure efficient office functionality. Seeking a supervisory role to leverage skills in operations management and staff development.
Overview
1
1
Language
39
39
years of professional experience
Work History
Lead Admin Support Coordinator
Northwell Health
East Rockaway, New York
12.2025 - Current
- Supervised daily operations to ensure efficient workflow and staff productivity.
- Managed scheduling and appointments for various health services.
- Coordinated patient care services across multiple departments and teams.
- Trained new employees on company policies and operational procedures.
- Assisted patients in navigating insurance and benefits information.
Site Coordinator – Pediatric Gastroenterology
Northwell
New Hyde Park, New York
07.2024 - 12.2025
- Collaborated with interdisciplinary team members to coordinate patient care, facilitating smooth transitions and enhancing patient outcomes.
- Partner directly with the Chief of the Department, managing and maintaining his professional schedule to support departmental priorities.
- Acted as Interim Operations Manager during manager absences, coordinating staff and patient processes for a seamless workflow.
- Work closely with the Operations Manager to oversee daily departmental functions and maintain seamless operations.
- Supervised and supported front desk and secretary staff, aligning their work with departmental standards to maintain operational efficiency.
Administrative Support Assistant - General Pediatrics
Northwell
07.2022 - 07.2024
- Managed EcareNext reports (eligibility and PCP worklists) for accurate and timely reconciliation to support optimal patient care.
- Resolved patient issues promptly and provided daily administrative support to providers and staff, ensuring smooth clinic operations.
- Trained and onboarded new employees, evaluated workflows, and implemented process improvements, and enhancing operational efficiency.
- Support the Operations Supervisor with operational initiatives, contributing to continuous improvement efforts across the department and overseeing weekend staff coverage and managing front-line operations in the absence of the Operations Supervisor.
Manager
Torres Bakery
New York
01.1988 - 08.2023
- Supervised daily bakery operations and managed staff scheduling.
- Coordinated inventory management and order supplies for production needs.
- Ensured product quality by conducting regular inspections and evaluations.
- Implemented training programs to enhance staff skills and improve performance.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
Health Clerk Staff
Northwell
04.2021 - 07.2022
- Filed, retrieved, and distributed medical records and correspondence, ensuring compliance with organizational policies to support patient care.
- Maintained accurate recordkeeping systems, tracking document locations in manual and digital logs to facilitate efficient retrieval of patient information.
- Scanned and uploaded patient documentation into EMR, ensuring timely and complete medical records.
- Managed high-volume clerical tasks, including photocopying, faxing, sorting, and distributing mail, to ensure smooth office operations.
- Scheduled patient appointments and handled multi-line phone systems to support smooth office operations.
Site Coordinator
American Airlines
03.2013 - 07.2019
- Delegated by manager to collaborate with department leadership, overseeing daily operations.
- Acted as manager when senior leadership was unavailable, maintaining operational continuity.
- Trained new hires and addressed escalated customer complaints, promoting service excellence.
- Coached and provided feedback to employees, enhancing performance and adherence to company standards.
- Conducted written and verbal employee assessments, supporting workforce development and accountability.
Premium Service Representative
American Airlines
06.1999 - 03.2013
- Delivered personalized, high-touch customer service for premium passengers, handling reservations and ticketing.
- Welcomed and assisted Concierge Key, Five Star, and VIP travelers, ensuring a seamless travel experience.
- Managed rerouting of travel itineraries during off-schedule operations, ensuring a seamless travel experience for premium passengers.
- Executed daily accounting procedures and resolved travel disruptions for high-value clients, enhancing service reliability.
- Promoted Admirals Club memberships, consistently exceeding sales goals through tailored consultative selling strategies.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN06-2027
Associate - Psychology
St. Francis College
Brooklyn, New York, USA05-1995
Skills
- Microsoft Office Data Management Leadership skills Healthcare Billing Adobe Acrobat
- Healthcare Software Patient Scheduling Patient Record Management Electronic Health Records Performance improvement Team Building Client Relationship Management
- Operational Leadership Coaching feedback Staff scheduling Process Optimization
- Staff scheduling
- Care Coordination
- English Spanish Operational Leadership Coaching feedback Staff scheduling Process Optimization Patient Advocacy Adaptability & Flexibility Team collaboration VIP client service Team Collaboration & Communication Care Coordination Patient Liaison HIPAA compliance Patient Scheduling Electronic Health Records ECareNEXT
- Epic
- Effective communication
- Client Relationship Management
Personal Information
Title: Site Coordinator | Operations Manager | Administrative Support
Languages
Spanish
Professional
Timeline
Lead Admin Support Coordinator
Northwell Health
12.2025 - Current
Site Coordinator – Pediatric Gastroenterology
Northwell
07.2024 - 12.2025
Administrative Support Assistant - General Pediatrics
Northwell
07.2022 - 07.2024
Health Clerk Staff
Northwell
04.2021 - 07.2022
Site Coordinator
American Airlines
03.2013 - 07.2019
Premium Service Representative
American Airlines
06.1999 - 03.2013
Manager
Torres Bakery
01.1988 - 08.2023
Bachelor of Science - Psychology
Capella University
Associate - Psychology
St. Francis College