Adalmarie Martinez
Bloomfield,Connecticut
Summary
Health center operations professional with 4+ years of experience supporting front office workflows, staff onboarding, quality standards, and Epic-based systems in a reproductive health setting. Proven ability to reinforce policies and procedures, support audits and operational readiness, and collaborate with clinical and administrative teams across roles. Epic Credentialed Trainer with strong project coordination skills, attention to detail, and a deep commitment to patient experience, equity, and access to care. Bilingual in English and Spanish.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Patient Access Team Lead
Planned Parenthood
Springfield, MA
12.2021 - Current
- Support health center operations by reinforcing front office workflows, Epic standards, and patient access procedures in alignment with organizational policies.
- Coordinate onboarding and training for non-licensed patient access staff, ensuring proper system access, workflow readiness, and compliance.
- Serve as a leadership resource during staffing gaps, high-volume days, and operational challenges, providing onsite coverage and support.
- Assist with audits, quality reviews, and operational readiness by maintaining organized documentation and reinforcing medical standards and guidelines.
- Partner with managers and clinical teams to identify workflow gaps and coordinate follow-up training or process improvements.
- Monitor performance metrics and operational trends to support consistency and quality across patient access functions.
- Utilize Epic and Microsoft Office tools to manage scheduling, reporting, communication, and documentation.
- Address patient concerns with empathy and professionalism while maintaining confidentiality and HIPAA compliance.
- Contribute to cross-functional projects focused on improving patient flow, access, and front office efficiency.
Patient Registration Representative
Baystate Health
Springfield, Massachusetts
06.2019 - 08.2020
- Registered patients and verified demographic and insurance information accurately and efficiently.
- Collected co-pays, answered high-volume calls, and coordinated communication with clinical staff.
- Maintained patient confidentiality and compliance with HIPAA regulations.
Education
High School Diploma -
High School of Commerce
Springfield, MA06-2016
Skills
Health Center Operations & Quality
Health Center Operations Support Epic Workflow Standardization Policy & Procedure Reinforcement Audit & Accreditation Preparation Front Office & Scheduling Operations Documentation & Records Management HIPAA Compliance
Training, Leadership & Collaboration
Staff Onboarding Training Development & Delivery Operational Gap Identification Workflow Improvement Cross-Department Collaboration Leadership Support
Tools & Systems
Epic (Patient Access & Willow) Microsoft Excel, Outlook, Teams, SharePoint Scheduling & Reporting Systems
- Customer relationship management
Certification
EPIC Credential Trainer - Patient Access & Willow
Timeline
Patient Access Team Lead
Planned Parenthood
12.2021 - Current
Patient Registration Representative
Baystate Health
06.2019 - 08.2020
High School Diploma -
High School of Commerce