Adalmi De La Cruz
Bronx,New York
Summary
Motivated healthcare professional with a Master of Business Administration in Healthcare Management and a Bachelor of Arts in Sociology. I am passionate about driving Person-Centered Care initiatives and improving the patient experience by implementing evidence-based solutions. Skilled in building strong stakeholder engagement across leadership, staff, and patients, I aim to contribute to a healthcare environment that embraces Planetree principles and fosters continuous improvement initiatives for quality care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator/Front Desk Specialist
Columbia University Medical Center
Manhattan
10.2013 - 10.2021
- Managed patient records and ensured the smooth execution of person-centered care by providing personalized service to each patient.
- Verified patient eligibility and insurance coverage to streamline patient workflows and enhance the overall patient experience.
- Facilitated communication between patients, staff, and leadership to address needs and resolve issues, aligning with Planetree care principles.
- Handled payment collection and data entry, ensuring accuracy and efficiency to support improvement initiatives in administrative processes.
Bank Teller
T.D. Bank
Manhattan
08.2012 - 10.2013
- Processed financial transactions efficiently, focusing on providing a person-centered customer service experience.
- Built rapport with clients, demonstrating strong stakeholder engagement through personalized and trustworthy service.
- Managed cash drawers and maintained transactional accuracy, contributing to operational improvements and customer satisfaction.
Education
Master of Business Administration - Business Administration, Healthcare Management
Salem University
05-2024
Skills
- Proactive decision-maker committed to improvement initiatives and enhancing the patient experience
- Adaptable and quick to learn new concepts and technologies
- Proven leader with a track record of building strong stakeholder engagement across teams
- Fluent in English and Spanish
- Proficient in Microsoft Word and Excel
References
Available upon request
Accomplishments
Active Member, National Society of Leadership and Success
Certification
- First Aid/CPR
Timeline
Scheduling Coordinator/Front Desk Specialist
Columbia University Medical Center
10.2013 - 10.2021
Bank Teller
T.D. Bank
08.2012 - 10.2013
Master of Business Administration - Business Administration, Healthcare Management
Salem University
Similar Profiles
Vimmy SeajatanVimmy Seajatan
Medical Assistant at Columbia University Medical CenterMedical Assistant at Columbia University Medical Center
Taber LightbourneTaber Lightbourne
Assistant Clinical Professor of Psychiatry at NYP/Columbia University Medical CenterAssistant Clinical Professor of Psychiatry at NYP/Columbia University Medical Center
Chrystal HerreraChrystal Herrera
Revenue Cycle Representative at Columbia University Medical CenterRevenue Cycle Representative at Columbia University Medical Center
Kercy MartellyKercy Martelly
Photographer at FreelancersPhotographer at Freelancers
Saige Dean Jr.Saige Dean Jr.
Retail Sales Associate at H&MRetail Sales Associate at H&M