Adalyn Richins
Provo,UT
Summary
Experienced and dedicated professional with a proven track record in work and volunteer roles. Highly skilled in effective written and verbal communication, active listening, and problem-solving. Demonstrates exceptional composure and respect in challenging situations. Focused and attentive communicator committed to creating positive service experiences that maximize customer interest and satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
BYU Purchasing and Travel
08.2023 - Current
- Communicate with customers through various channels, including phone, email, or in-person
- Provided information about traveling services
- Developed strong understanding of travel services provided by company
- Greeted and welcomed visitors in a professional and friendly manner
- Answered and directed calls to the appropriate person or department
Tour Driver
Holland America/Princess Alaska Land Operations
Skagway, AK
01.2024 - 08.2024
- Managed group dynamics effectively by resolving conflicts among passengers professionally when necessary.
- Maintained a clean and comfortable vehicle for passengers, ensuring an enjoyable travel experience.
- Offered insightful commentary on local history and attractions during tours, enriching guests' understanding of the area.
- Demonstrated excellent time management skills by adhering to strict schedules, while maintaining a relaxed atmosphere for guests.
Assistant
BYU Bindery
02.2023 - 08.2023
- Operated the machinery to complete shipment orders
- Prepared finished products for shipment
- Inspected finished products, bound and unbound items to identify defects or quality issues
- Read work orders to determine instructions and specifications for machine set-up
Volunteer Representative
The Church of Jesus Christ of Latter, Day Saints
05.2021 - 11.2022
- Responsible for finding, teaching, scheduling, and reporting on prospective new members
- Assigned to various leadership positions such as trainer, and sister training leader
- Taught English as a Second Language classes to Portuguese speakers
- Learned leadership and managing skills through different roles
- Worked daily with different types of individuals through teaching and service opportunities
Janitor
Wilkinson Center
02.2021 - 05.2021
- Deeply cleaned floors, bathrooms, and windows
- Sanitized and organized equipment used for cleaning
- Worked with other employees to finish all given tasks within time of shift
Food Deliverer
Canon Center
11.2020 - 01.2021
- Delivered meals to those in quarantine on BYU campus
- Completed on-time deliveries by choosing best and most efficient routes
Food Preparer and Cashier
Tropical Smoothie Café
01.2020 - 01.2021
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked
- Guaranteed customer satisfaction by quickly delivering orders
- Measured and blended ingredients to prepare smoothies
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Nanny
Family Childcare, Thiel Family
05.2018 - 05.2019
- Worked as a babysitter for three young children
- Provided transportation to different activities and general childcare
Assisted Living Activity Director
Shilling Gardens Senior Living
01.2020
- Planned and organized games and crafts for residents
- Entertained and conversed with residents
Volunteer
Humanitarian Trip with The Church of Jesus Christ of Latter Day Saints
Thailand, Thailand
07.2019
- Helped locals to build a community center in their community
Education
BBA - Experience Design Management
Brigham Young University
Provo, UT04.2026
Skills
- Intermediate Portuguese speaker
- Proficient computer usage
- Time management
- Personable
- Logistics knowledge
- Conflict resolution
- Customer service
- Good listening skills
Timeline
Tour Driver
Holland America/Princess Alaska Land Operations
01.2024 - 08.2024
Customer Service Representative
BYU Purchasing and Travel
08.2023 - Current
Assistant
BYU Bindery
02.2023 - 08.2023
Volunteer Representative
The Church of Jesus Christ of Latter, Day Saints
05.2021 - 11.2022
Janitor
Wilkinson Center
02.2021 - 05.2021
Food Deliverer
Canon Center
11.2020 - 01.2021
Food Preparer and Cashier
Tropical Smoothie Café
01.2020 - 01.2021
Assisted Living Activity Director
Shilling Gardens Senior Living
01.2020
Volunteer
Humanitarian Trip with The Church of Jesus Christ of Latter Day Saints
07.2019
Nanny
Family Childcare, Thiel Family
05.2018 - 05.2019
BBA - Experience Design Management
Brigham Young University