Adalynn Stafford
Gallatin CDJR/Ford
Gordonsville,TN
3
years of professional experience
Dynamic Business Development Center Agent at Gallatin CDJR/Ford with a proven track record in customer engagement and CRM proficiency. Adept at converting leads into appointments, enhancing customer satisfaction through effective communication and follow-up strategies. Recognized for strong problem-solving abilities and a goal-oriented approach, consistently reducing no-show rates.
Work History
Business Development Center Agent
1 Month- Managed inbound and outbound calls to schedule sales appointments and answer customer inquiries.
- Responded to internet leads promptly, converting prospects into qualified dealership appointments.
- Updated CRM records with accurate customer notes, contact details, and follow-up status.
- Followed up with leads through calls, emails, and text messages to maintain engagement.
- Confirmed appointments and reduced no-shows through consistent customer reminders.
- Documented customer concerns and directed issues to appropriate department for resolution.
- Maintained professional phone etiquette while supporting high-volume customer communications.
Porter
3 Months- Parked and retrieved vehicles across service, sales, and delivery areas
- Cleaned interior and exterior surfaces to maintain showroom-ready presentation
- Organized lot inventory and positioned vehicles for efficient movement
- Transported customer and dealer vehicles safely between locations
Cashier
2 Years 9 Months- Processed cash, credit, and mobile payments accurately at point of sale.
- Greeted customers and provided friendly checkout support.
- Balanced register drawer and resolved payment discrepancies.
- Scanned merchandise, applied discounts, and verified prices.
Education
High School Diploma
Skills
Goal-oriented mindset
CRM proficiency
Negotiation tactics
Technical aptitude
Customer relationship management
Cold calling
Teamwork
Teamwork and collaboration
Problem-solving abilities
Excellent communication
Customer satisfaction
Organizational skills
Cash handling
Adaptability and flexibility
Customer engagement
Relationship building
Timeline
Business Development Center Agent
Gallatin CDJR/Ford
10.2026 - CurrentRead More
Porter
Gallatin CDJR
07.2026 - 10.2026Read More
Cashier
Teresa’s Gifts
10.2023 - 07.2026Read More
Gordonsville High School
High School Diploma
Read More