Yomari Alvarez
Pine Hill,USA
Summary
To obtain a position where I can show my talent for assisting people, my organizational skills, attention to detail, and drive for success. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Business Development Center Agent
Vaden Automotive-Nissan/INFINITI
Hilton Head, SC
06.2024 - Current
- Respond to internet and phone inquiries from potential customers seeking product availability, price, and payment information;
- Telephone/call center/customer service experience;
- Promptly respond to, follow up on internet, and telephone inquiries from potential customers primarily seeking information about product availability, pricing, and payments
Sales BDC
TURNERSVILLE Chrysler, JEEP, Dodge, RAM
Sicklerville, NJ
04.2024 - 06.2024
- Converted customer leads into sales opportunities via CRM tool for Ford dealership
- Made 120-150 calls per day
- Contacted customers via email, text, internet, phone and letters
- Set appointments increasing show and sales ratios
Leasing Consultant
Autumn Ridge Apartments
Blackwood, NJ
12.2023 - 03.2024
- Answering prospective residents' questions, verifying references, and collecting application fees.
- Manage Records and Paperwork Leasing consultants organize and prepare move-in paperwork.
Sales BDC/Service BDC
RK Auto Group
Vineland, NJ
03.2023 - 12.2023
- Respond to internet and phone inquiries from potential customers seeking product availability, price, and payment information;
- Telephone/call center/customer service experience;
- Promptly respond to, follow up on internet, and telephone inquiries from potential customers primarily seeking information about product availability, pricing, and payments
- Handling a high volume of inbound scripted telephone calls with the goal of selling a service appointment
- Asking strategic questions to determine which technician, location, or department can best serve the guest
- Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment
- Confirming guest appointments to ensure high show ratios
- Composing professional emails to customers
- Updating guest contact information on each call
- Using several computer systems at once, on multiple monitors
BDC
KIA Country of Savannah
Savannah, GA
01.2022 - 03.2023
- Converted customer leads into sales opportunities via CRM tool for Ford dealership
- Made 80-150 calls per day
- Contacted customers via email, text, internet, phone and letters
- Set appointments increasing show and sales ratios
Lash Stylist
The Lash Lounge-Victory Station
Savannah, GA
09.2020 - 12.2021
- Customer service, perform guest consultation, customizing services to exceed guest expectations, educate guests on products and services, staying current via ongoing training, expertly apply semi-permanent eyelash extensions, lifts, tinting, facial threading, and more
- Actively seek to build brand and guest portfolio, supporting promotional and marketing campaigns; including membership sales, take ownership of work area, exceeding all health and safety protocols, take pride in luxury salon image, contributing to routine general cleanliness as a part of a team
Business Development Center Agent
Vaden Automotive
Savannah, GA
06.2020 - 09.2020
- Respond to internet and phone inquiries from potential customers seeking product availability, price, and payment information;
- Telephone/call center/customer service experience;
- Promptly respond to, follow up on internet, and telephone inquiries from potential customers primarily seeking information about product availability, pricing, and payments
Retail Key Holder
SalonCentric
Savannah, GA
07.2016 - 05.2020
- Delivered exceptional customer service to Salon professionals, shared exciting beauty industry trends with customers, sold professional beauty brands, processed sales and return transactions, gained essential product knowledge, educated customers on promotions, sales, events, and advertised products.
Stylist
Chance & Taylor Hair Studio
Richmond Hill, GA
10.2018 - 05.2019
- Provide full salon services, including hair cutting, shampooing, blow drying, coloring and styling, maintain cleanliness of salon and station, Shaving/trimming beard, mustaches, and sideburns, waxing eyebrows/facial hair.
Stylist
Brian Davis Hair Salon
Savannah, GA
05.2018 - 10.2018
- Shaving/trimming beard, mustaches, and sideburns; Waxing eyebrows/facial hair; Trimming, cutting, and shaving hair using clippers, scissors, trimmers, and razors; Maintaining work stations and sanitizing tools/equipment; Using curlers, rollers, hot irons, and curling irons; Applying hair color, dye, and tints.
Education
Diploma - GA State Board Certified
Empire Beauty School
Savannah, GA03.2016
Diploma - NHA Certification, Health Claims Specialist (Medical Coding and Billing)
Harris School of Business
Voorhees, NJ11.2011
Athletic Training/Health And Exercise Science Major
Rowan University
Glassboro, NJ01.2010
Diploma -
Timber Creek Regional High School
Erial, NJ06.2006
Skills
- Goal-oriented mindset
- Complaint resolution
- Adaptability and flexibility
- Proficient in Microsoft Office Suite
- Client onboarding
- Outbound and inbound calls
- Project management
- Problem-solving
- Proven ability to prioritize and handle multiple tasks
- Staff training and development
- Effective communication
- Records management
- Travel coordination
- Report writing
- Payroll and budgeting
- Negotiation
- Report preparation
- Attention to detail
- Scheduling and calendar management
- Time management
- Customer relations
- Task prioritization
- Collaborate cross-functionally
- Organizational skills
- Conflict resolution
Volunteer Experience
Marine Wing Support Squadron - 274, Enlisted Side Assistant Volunteer, Cherry Point, NC, 08/01/12, 09/01/14, Present for Command Team Meetings., Assisted with Family Day Events/ Holiday events., Assisted with checking in and checking out., Assisted with family issues, filing, phone calls from parents and spouses were directed to the proper chain of command.
Languages
- English
- Spanish
References
References available upon request.
Timeline
Business Development Center Agent
Vaden Automotive-Nissan/INFINITI
06.2024 - Current
Sales BDC
TURNERSVILLE Chrysler, JEEP, Dodge, RAM
04.2024 - 06.2024
Leasing Consultant
Autumn Ridge Apartments
12.2023 - 03.2024
Sales BDC/Service BDC
RK Auto Group
03.2023 - 12.2023
BDC
KIA Country of Savannah
01.2022 - 03.2023
Lash Stylist
The Lash Lounge-Victory Station
09.2020 - 12.2021
Business Development Center Agent
Vaden Automotive
06.2020 - 09.2020
Stylist
Chance & Taylor Hair Studio
10.2018 - 05.2019
Stylist
Brian Davis Hair Salon
05.2018 - 10.2018
Retail Key Holder
SalonCentric
07.2016 - 05.2020
Diploma - GA State Board Certified
Empire Beauty School
Diploma - NHA Certification, Health Claims Specialist (Medical Coding and Billing)
Harris School of Business
Athletic Training/Health And Exercise Science Major
Rowan University
Diploma -
Timber Creek Regional High School