Haylee Franzel
Deckerville,MI
Summary
Customer-focused BDC professional skilled in dealership CRM, service scheduling, and communication. Known for streamlining workflows, managing customer follow-up, and building strong relationships that support team coordination and satisfaction.
Overview
5
5
years of professional experience
Work History
Business Development Center Agent
Bayou Ford/Bayou Chrysler Dodge Jeep Ram
Laplace, Louisiana
2025.10 - 2026.11
- Streamlined BDC workflow for Ford and Chrysler Dodge Jeep Ram stores to enhance operational efficiency.
- Scheduled service and sales appointments using dealership CRM systems.
- Followed up with customers through phone, text, and email communications.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Addressed customer concerns through strategic communication and follow-up to foster positive relationships.
- Organized and analyzed customer portfolios to improve tracking of customer satisfaction.
- Assisted in the management of project timelines, ensuring milestones are met and deliverables are achieved.
Warehouse Worker
Fed Ex Ground
Saint Rose, Louisiana
2025.06 - 2025.10
- Sorted inbound and outbound freight by destination on conveyor belts to ensure efficient processing.
- Maintained clean workspaces and followed FedEx Ground safety procedures.
- Collaborated with team members to streamline trailer unloading and package handling tasks.
- Loaded and unloaded trucks using hand-trucks, pallet jacks, and forklifts to maintain workflow.
Server
La Contea
Baton Rouge, Louisiana
2025.05 - 2025.06
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
Server Supervisor
All Seasons Ann Arbor
Ann Arbor, Michigan
2023.10 - 2025.04
- Coordinated floor coverage, table assignments, and shift handoffs.
- Monitored service quality and addressed guest concerns promptly.
- Assisted in resolving customer complaints promptly and professionally.
- Trained new servers on hospitality standards and guest service expectations.
- Organized monthly team meetings to discuss policies and procedures.
Server
Olga's kitchen
Ann Arbor, Michigan
2021.06 - 2022.09
- Provided excellent customer service to ensure satisfaction.
- Served entrees, appetizers, and drinks following Olga's Kitchen standards.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
GED -
Washtenaw Community College
Ann Arbor, MI2025-01
Skills
- Effective communication
- Data management
- Service scheduling
- Computer skills
- Customer relationship management
- Goal-oriented mindset
- Dealership CRM
- Time management
- Service and parts teams management
- Trustworthy and honest
Timeline
Business Development Center Agent
Bayou Ford/Bayou Chrysler Dodge Jeep Ram
2025.10 - 2026.11
Warehouse Worker
Fed Ex Ground
2025.06 - 2025.10
Server
La Contea
2025.05 - 2025.06
Server Supervisor
All Seasons Ann Arbor
2023.10 - 2025.04
Server
Olga's kitchen
2021.06 - 2022.09
GED -
Washtenaw Community College