Genesis Paris
Bronx,New York
Summary
Newly graduated, highly motivated individual with a passion for delivering excellent customer service. 10 years of experience in the customer service sector along with being skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company. Expertise in using Microsoft Office Suite and familiar with handling phone calls in large volumes.
Overview
10
10
years of professional experience
Work History
Business Development Center Agent
Riverdale Chrysler Jeep
07.2020 - Current
- Responsible for understanding of the company's products such as car models, features and services to accurately answer customer inquiries and provide precise information
- Assist the sales team by setting appointments, following up on leads and providing detailed customer information
- Collaborate with the leadership team to deliver confidential information to close on sales
- Handling customer records accurately and efficiently when entering data into CRM systems to assist sales team
- Effectively handling multiple tasks and priorities in a fast-paced environment to satisfy the overall experience of the client
Supervisor
Riverdale Neighborhood House
10.2018 - 07.2020
- Provided childcare expertise and daily supervision and care for children aged 5-8 in an afterschool setting
- Developed and implemented age-appropriate activities promoting social, emotional and physical development
- Collaborate with children's parents, social workers, and community-based providers to coordinate resolutions
- Ensure a safe and clean environment adhering to all health and safety guidelines
Package Handler Team Lead
FedEx
10.2017 - 10.2018
- Handled and sorted packages efficiently, maintaining 99% accuracy rate
- Adhered to all safety regulations and protocols, contributing to a safe working environment
- Worked closely with team members to ensure smooth and efficient operations
- Assisted customers with inquiries, providing accurate information and support
Supervisor
Payless shoe store
05.2015 - 09.2017
- Assisted in inventory management, including restocking shelves, conducting inventory counts and maintaining accurate records
- Consistently met or exceeded individual sales goals through building strong customer service relationships and using effective sales techniques
- Processed customer transactions accurately, handled cash and balanced registers at the end of shift
- Maintained store cleanliness and organization, ensuring and appealing shopping environment
Education
Certification - Medical Assistant
Garden State Science & Technology
New YorkSkills
- Excellent Communication Skills
- Multi-tasking and Time Management
- Conflict Resolution Expertise
- In-depth Product Knowledge
- Customer Orientation
- Strong Communication Skills
Timeline
Business Development Center Agent
Riverdale Chrysler Jeep
07.2020 - Current
Supervisor
Riverdale Neighborhood House
10.2018 - 07.2020
Package Handler Team Lead
FedEx
10.2017 - 10.2018
Supervisor
Payless shoe store
05.2015 - 09.2017
Certification - Medical Assistant
Garden State Science & Technology
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