Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information - Skills And Qualifications
Certification
Languages
Timeline
Generic

Adam Alvarez

Tucson,AZ

Summary

Driven Pharmacy Technician with 10+ years of experience and success in working within fast-paced PBM/Insurance pharmacy settings. Highly proficient in accurately doing workflow. Excited to bring talent and record of excellence in customer service to growing pharmacy field.

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Rx Clinical Programs Pharmacy Technician Representative

Humana
02.2023 - Current
  • The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews.
  • The Rx Clinical Programs Pharmacy Technician Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments.
  • Performs computations.
  • Typically works on semi-routine assignments.

Pharmacy Service Representative

CVS Health
09.2021 - 09.2022
  • Remote pharmacy service representative for CVS Health.
  • Work for the Federal Employee Program for specialty medications responsible for sustaining specialty drug therapy.
  • Assist with coordination and processing of new patient medication orders and reorders, which includes verifying and re-verifying benefits.
  • Assist patients with prescriptions orders communicating and advising copay amounts, obtaining authorizations identify, resolve and defer orders that have accounts receivable or clinical issues.
  • Communicates with other departments to ensure the processing of specialty medications in a timely manner and to ensure all financial and clinical expectations are being met prior to fulfillment.
  • Coordinated verification and filling of more than 30 calls in high-volume pharmacy benefits environment.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Service Advocate

AETNA
01.2013 - 06.2020
  • Assisting clients with inbound and outbound phone calls for prior authorizations for worker's compensation clients.
  • Including adjusters, pharmacies, nurse case managers, and other clients regarding pharmacy benefits.
  • Providing customer service for all clients, internal, and external regarding pharmacy benefits, as well as conflict resolutions for system issues, past due bills.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.

Education

Pharmacy Technician Certification -

Tucson College
Tucson, AZ
01.2008

High School Diploma -

Palo Verde High School
Tucson, AZ
01.2007

Skills

  • Exceptional customer service
  • Professional phone communication
  • Effective conflict resolution
  • Analytical problem solving
  • Effective time management
  • Bilingual communicator in English and Spanish
  • Licensed pharmacy technician
  • Insurance reconciliation
  • Drug safety
  • FDA compliance
  • Billing support
  • Insurance verification
  • Workflow optimization
  • Healthcare regulations
  • Quality assurance and control

Accomplishments

  • Resolved product issue through consumer testing.

Additional Information - Skills And Qualifications

  • Quality Customer Service
  • Phone Etiquette
  • Conflict Resolution
  • Problem Solving
  • Time Management
  • Bilingual (English, and Spanish)
  • Certified Pharmacy Technician

Certification

  • CPhT - Certified Pharmacy Technician

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Rx Clinical Programs Pharmacy Technician Representative

Humana
02.2023 - Current

Pharmacy Service Representative

CVS Health
09.2021 - 09.2022

Customer Service Advocate

AETNA
01.2013 - 06.2020

Pharmacy Technician Certification -

Tucson College

High School Diploma -

Palo Verde High School

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